Best Buy Warwick

Best best buy I've been to yet happy helpful employees

I bought a kitchen aid dishwasher through Best Buy in 2022, took out an extended warranty and got the geek squad coverage. In 2024 the dishwasher begins to malfunction, they send out sears who comes several times and only sort of fixes the problem. A few months goes by and things get worse. This time geek squad comes out, looks at said dishwasher for a minute and orders some parts. Comes back next week shakes the box of said part and says it’s broken. Orders again, comes back next week, shakes box of part, and guess what? Deems it broken again. Once again, orders said part and here I am still waiting for them to come at 8:40 pm when they were supposed to be here between 3-7 pm. We have called multiple times tonight and are told “we’re still on the schedule”. They only work certain days of the week so we have had to stay home for a 12 hour window for 3 Saturday’s in a row as both adults in the house have a full time job. This is absolutely ridiculous and extremely poor customer service. Every time we call we get a different person who is just as clueless as the last. I will never be giving Best Buy my business again.

if you go in and help your self then leave there is no issue, but call the number and it does everything to not let you talk to any one, worst service , no employees on deck and no one to talk to, literally worst phone service ever

Great customer service with the installation guys! I went and got my 10 inch Pioneer installed into my Acura RDX and they installed it quicker than the time I was told! It sounds absolutely perfect👌🏼💯🎶 5 stars hands down 🌟