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Frequently Asked Questions About Best Buy Arlington

How do I check product availability at the Arlington Best Buy?
How do I check my order status?
My local Arlington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Arlington stores’ holiday hours?

Recent Reviews

4.2
(6421 reviews)
Jay A
March 12, 2026
1 out of 5
No one wanted to help, bad service.
Response from Best Buy
March 12, 2026
Getting help in our stores should be easy, and we understand the frustration when you feel we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/1JHTa6), Twitter/X (https://bby.me/T5n31H), or Instagram (https://bby.me/IztCrU), and mention your Google review, 128615.
Michael S
March 11, 2026
5 out of 5
My wife lost her charger for her MacBook when I walked in and asked where I’d find one. The person directed me exactly where to go. The person that was in the back of the store working in that area was very friendly and helpful. It took a few minutes to get somebody with the key to get the cabinet opened, but that was understandable and they were very courteous and helpful while they helped me get the correct charger. Retail is hard and I get that so having friendly people is something I really appreciate
suman d
March 09, 2026
1 out of 5
I bought a laptop from here and wasn't fixed talked with rep they transferred me online paid 43 dlr still not fixed call them back for refund since it wasn't fixed. But was told that service was provided and won get refund. While I was told the day before that the money will be refunded if online support won't be successful. I talked with PAUL who was really unprofessional and didn't help me at all. Didn't seem like he knows what he was doing. It was one of the worst customer service provided by PAUL. Now I have broken laptop which is originally under warranty by geek squad. Not fixed. Please help. This is absolute unprofessional behavior.
Response from Best Buy
March 09, 2026
Hi there, Thanks for taking the time to provide us with your review. Receiving your laptop back not fixed is definitely a frustrating experience. We can understand your frustration regarding this recent experience. We would like to follow up and make sure this is addressed and documented. Please reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/2evomq) - Twitter/X (https://bby.me/f0rgej) - Instagram (https://bby.me/t7rx0e) When reaching out, please reference your Google Review 127375.
AJ
March 09, 2026
1 out of 5
Had a couple of questions about the new galaxy buds 4 pro But,before I could get them out was told they hadn't arrived and he just turned and walked off...
Response from Best Buy
March 09, 2026
Hello, Thank you for the review. We understand your concern with not being able to see the headphones. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 127321

About Best Buy Arlington

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