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We are back open!
Come check out your newly remodeled store.
Services Offered
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Frequently Asked Questions About Best Buy Polaris
How do I check product availability at the Polaris Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Polaris stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Polaris Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3445 reviews)
Abby G
June 26, 2025
1 out of 5
Polaris store Col, OH
I have placed an order 2x now for a new phone. 1st time it got cancelled before ever reaching store due to in activation...?! Neither the store or I had the phone! 2nd time order placed, I told them the exact date of when I could pu. I asked multiple times to speak directly to store to hold phone by simply placing a sticky note on phone to date when I will be able to pu but they are telling me now I am past the date to request extension even though it was specified 2nd time I had to order. After speaking to SE Asia 2x and being put on hold in excess of 30 mins each time, they tried to transfer me only to be disconnected. My salesperson was Anthony both times and yet he made attempts to at least make sure it wasn't returned again. I cant even get the original phone I ordered, just settled 2nd time out of convenience. Utterly horrific experience that should really be quite simple.
Abby Goolsby
Sarah H
June 25, 2025
4 out of 5
Organized and stocked Best Buy with all the expected electronic items, not many PlayStation games but then everything is online now.
julie n
June 19, 2025
5 out of 5
Got what I needed 🤪
Tammie A
June 14, 2025
2 out of 5
Supposed to deliver on a certain day.... Didn't... Shameful