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We are back open!
Come check out your newly remodeled store.
Services Offered
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Frequently Asked Questions About Best Buy Polaris
How do I check product availability at the Polaris Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Polaris stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Polaris Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3496 reviews)
Daniela M
September 29, 2025
1 out of 5
Fui para poner el protector de la pantalla de mi celular, lo compré y pagué el servicio para que lo instalara. Me dijeron que esperara en unas sillas mientras me tocaba mi turno, estuve aproximadamente 20 minutos esperando sólo para poner un protector de pantalla, luego cuando me tocaba a mí desaparecieron todos los empleados de esa zona, le pregunté a la persona a la que le pagué el protector y me dijo que tendría que esperar un poco más. Me parece un poco exagerado este tiempo, sólo para un protector de pantalla de celular, y vi que habían varios empleados parados, sin hacer nada, así que decidí devolver el producto fue a otra tienda y me lo pusieron al momento.
Pete D
September 27, 2025
5 out of 5
Great store very helpful employees.
Justin K
September 19, 2025
1 out of 5
I purchased a tv as a birthday gift for my sister and upon opening the box, the legs were missing. I tried calling the store which takes me to a call center that was useless. Tried to chat, but that was a bot. Why do you make it so difficult to reach a resolution without going into a store?? I am beyond upset.
james b
September 19, 2025
1 out of 5
very little selection staff was pushy and annoying
Response from Best Buy
September 19, 2025
Hello James,
Thanks letting us know about your visit to our Columbus location. We can understand why you'd leave the review you did if you felt uncomfortable. We would like to see if we can help in any way. To connect with a representative, you can contact us through social media at a platform listed below and reference Google Review #45321 in a private message and we'll be happy to help.
Facebook (https://bby.me/934inb)
Twitter/X (https://bby.me/ewj14l)
Instagram (https://bby.me/06bzb0)
Thanks,