The Geek Squad was able to help me out with a cracked iPhone. They took me 5 minutes earlier than my scheduled appointment.
Made an appointment for 3:40, got seen at 4:00, just to be quoted $600-700 for a basic laptop screen repair. We would have also had to send it away for 3-6 weeks. Went to FixStop just 2 miles away and got quoted $230 for parts and labor for the same repair, and got to keep the laptop for the ONLY 5 DAYS it would take to receive the part. Much more worth our time and money. The employees were not at all at fault but if you’re in need of a repair, do not go here.
Response from Best Buy
April 16, 2026
Hello, thank you for leaving us a review. We use our computers for everything now, and it can be difficult to be without one. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #142422".
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My wife and I went and bought a new TV for the bedroom, no one offered to help take it to the vehicle, it wasn't a heavy TV it was a 55" but someone should have offered. Outside of that, I like Best Buy.
, they know about computers in best buy