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Frequently Asked Questions About Best Buy Waterford Lakes

How do I check product availability at the Waterford Lakes Best Buy?
How do I check my order status?
My local Waterford Lakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Waterford Lakes stores’ holiday hours?

Recent Reviews

4.2
(4340 reviews)
Madeline J
January 26, 2025
5 out of 5
Santana was a great custom service employee. So helpful and informative. I couldn t have gotten any better service anywhere. He s on top of his game and will go far in life. Thank you for being so attentive and professional. You deserve a RAISE!
Daniel I
January 26, 2025
4 out of 5
Excellent customer service with the Geek Squad.They help me a lot with my tablet.Even they stayed 30 minutes over time until they finished with the job.
poorlife R
January 21, 2025
3 out of 5
some item over priced
Zephaniahn T
January 20, 2025
1 out of 5
Absolutely terrible customer service at the geek squad desk. I bought a 3 year warranty for my laptop and barely 1 year into purchasing it the hinges on my computer started to misalign badly and come off which cause the screen to come off the laptop and start cracking. When I picked up the laptop they had fixed the issues however a couple months later the same issues started to happen again so I sent it back to the geek squad technicians and they did not fix it! I was very angry and I was told that my computer is bad and for record keeping we just have to send it in a third time then they will junk it and give me a full refund. When I pickup my laptop after the 3rd time they completely changed their mind and said I was misinformed and that they do not do this. The Best Buy supervisor at this location had zero problem solving skills and did not understand my situation at all. I am due for a full refund and a new warranty! THIS IS ABSOLUTELY UNACCEPTABLE!
Response from Best Buy
January 21, 2025
Hi, Zephaniahn, Thank you for taking the time to share this review here, although we hate to hear you are facing these issues with your laptop. We would be happy to see if we can help in any way. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64711562. We look forward to hearing from you! Regards, ^Katie

About Best Buy Waterford Lakes

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