Tried to call extension. NO one answered. Answer was relatively short one. Could have taken 5 minutes and they were 20 mnutes away from closing. Live 2-3 hours away from Geek Squad so I don't want to waste time and gas running up there if they cannot help. Answer from support was probably questionable and didn't want them to do more than direct me doing something. So I put it off and my schedule falls behind. You need to allocate more people to the Geek Squad if you are going to provide technical support at this store.
Response from Best Buy
October 20, 2025
Hello, George,
Thank you for reaching out to us here. We understand how important excellent customer support can be, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 58058.
Facebook (https://bby.me/sblis6)
Twitter/X (https://bby.me/1jyxqe)
Instagram (https://bby.me/3ebkgt)
We look forward to assisting you there.
They lied to me about the $189 product service plan. My computer went down and I thought I had a replacement option. Instead I brought my computer in to be exchanged, they charged me $100 and sent it off for repair. It’s been two weeks and still nothing. I call the 304 area code for this store and get “international sales reps” who can’t connect me to my WV location. This is BS.
Response from Best Buy
October 16, 2025
Good Evening, Ward.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#56773" for reference. You can find us here:
Twitter(X):
https://bby.me/ph5oac
Facebook:
https://bby.me/5gmz0v
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https://bby.me/1lt0ik
នេះជាទីតាំងជាងម៉ាស៊ីនត្រជាក់ពិតប្រាកដ
(This is for the tech center, geek squad) Extremely rude. Had an appt yesterday and they could have cared less. Left me standing for 30 min like I didn’t exist. When they finally got to me blew me off and said they couldn’t help me. HEY BEST BUY COMPANY, READ THESE REVIEWS!! THESE PEOPLE SUCK!