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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3026 reviews)
Colin A
July 10, 2025
1 out of 5
Sold me an open box tv that was rubbish. Spoke with the manager John who said he'd call me back and send me the missing parts and a gift card for my troubles. Never heard back from him. Great way to lose a customer.
Response from Best Buy
July 11, 2025
Hello, Colin,
Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving clear communication, especially after expressing your experience with the manager. We appreciate your feedback, and would like to offer further assistance. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #13786” when reaching out on social media.
Regards,
^Ruby
Stephanie W
July 01, 2025
5 out of 5
My experience upon entering the store today was less than memorable! I went to the store to pick up an online purchase. I walked in and made eye contact with the sales person at the front door along with 3 other associates and not one of them spoke or asked how they could assist me!
I was finally stopped and greeted by Dean the computer associated. Dean was pleasant, knowledgeable and wanted to ensure my laptop purchase was going to fit my business needs.
If it were not for his customer service I would have returned my item and purchased elsewhere!
Thank you Dean!
Lori F
June 24, 2025
5 out of 5
Mari was a big help in helping me to pick the right printer for my needs. I highly recommend her and this location.
Randy E
June 21, 2025
5 out of 5
Clean entranceway, always greeted upon entry, and always an associate available and ready to assist. Love this place!