Best Buy Garner

Great in and out service had exactly what we needed

I recently bought an iPhone 16 Pro Max at Best Buy in Garner, attracted by an enticing offer from AT&T. However, what should have been a simple purchase turned into an absolute nightmare, and I regret ever walking into that store. First off, the AT&T service was far from what I was promised. I encountered constant signal issues that AT&T failed to resolve despite hours spent on the phone and in online chats. Nothing they did improved the service, so within 24 hours, I decided to return the iPhone for a full refund. That’s when the real trouble started. The return process at Best Buy was a mess. I was caught in a back-and-forth between AT&T and Best Buy over who was responsible for canceling the contract. AT&T said Best Buy needed to cancel it, while Best Buy insisted it was AT&T’s responsibility. I spent countless hours on the phone with both companies, repeating my situation over and over, and it felt like no one was willing to take responsibility or offer a solution. Even after returning the phone to Best Buy, the problems didn’t stop. I had to go back to the store FOUR days later to get them to cancel my AT&T contract, after a complete lack of help from the staff. The employees at Best Buy were rude and unhelpful, except for one manager who actually tried to assist me. I had to spend even more time on the phone with AT&T while sitting in the Best Buy Mobile area, where I was completely ignored by the employees, who just disappeared into an office. Eventually, after hours more on the phone with AT&T, I finally managed to get the contract canceled. But the whole experience was extremely frustrating and wasted so much of my time. I shouldn’t have to go through this in 2024 — working with two different companies to cancel a mobile contract and return a phone should not be this complicated. I’m thoroughly dissatisfied with both Best Buy in Garner and AT&T. The lack of communication, the wasted hours, and the awful customer service make this one of the worst experiences I’ve had with any company. I will not be returning to Best Buy or recommending AT&T to anyone.

Good experience with picking up my order. Only issue was communication on two occasions.

Love the Geek Squad especially Christian. Very thorough and explains all issues and options.