How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3161 reviews)
Jake R
June 19, 2026
4 out of 5
Friendly and attentive customer service. I liked it.
staff c
June 18, 2026
5 out of 5
Cynthia gave us amazing service. HIGHLY RECOMMENDED!!
Chip W
June 16, 2026
1 out of 5
Clown show. We came in three weeks ago and bought $4000 worth of TV and audio. Gave them the address for delivery and install and they went to our old house instead of the new address we gave them. We must of provided our new address several times to several different people. But, They claimed there was no way to get the products delivered and installed to our new home. Terrible customer service. They just don't care! GOOD BY Best Buy!
Response from Best Buy
June 16, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and can understand your frustration with the order being delivered to the incorrect address. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/WB3rtt), Twitter/X (https://bby.me/ZUT9Jf), or Instagram (https://bby.me/3W4fUb) and mention your "Google review #173304," we'll be happy to look into this with you.
black i
June 16, 2026
5 out of 5
Looking for a TV? Ask for Jon...big Jon. Customer service was great here