Frequently Asked Questions About Best Buy Willow Grove
How do I check product availability at the Willow Grove Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Willow Grove Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Willow Grove stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Willow Grove Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3446 reviews)
Syd R
June 19, 2025
1 out of 5
Would give 0 stars if possible. The return manager was so rude and angry. He completely dismissed my situation. I got a broken tv delivered and I returned it too late (not realizing that it was broken because I was waiting to open it when I made settlement which was last week). He got very angry and said he is taking my plates and has cameras. All because I wanted him to explain why I couldn’t return it. He is AWFUL! Older man with glasses
Ataitai
June 16, 2025
5 out of 5
Great, found everything I needed quickly. Staff was wonderful
GoodMoneyNow
June 14, 2025
5 out of 5
Awesome!
Asia S
June 14, 2025
2 out of 5
All of their staff seem unmotivated and not really trained in customer care. Not rude just not nice nor helpful. I won’t return to this location.