I wish a technology store knew how to update items in their stocks properly instead of making us drive so far .
I have never been so frustrated with a company in my life. After weeks of going back and forth with Best Buy and their incompetent delivery company, I finally gave up on the fridge I originally purchased and settled for a lesser model just to get something.
We waited ANOTHER week for delivery—only for them to pull the same garbage again: cancelled 30 minutes before it was supposed to arrive. That’s now FOUR Saturdays in a row they’ve scheduled and then canceled at the last minute.
I’ve been over a month without a working fridge, my blood pressure is through the roof, my patience is gone, and apparently I can’t even get my money back—so I’m stuck with Best Buy.
This is beyond unacceptable, and I’m seriously considering legal action. Best Buy corporate and their delivery partner have zero respect for customers’ time, money, or sanity.
SAVE YOURSELF AND DONT BUY FROM BESTBUY!!!!
Response from Best Buy
August 09, 2025
Good Morning, Luna.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#26645" for reference. You can find us here:
Twitter(X):
https://bby.me/c48mcv
Facebook:
https://bby.me/16363v
Instagram:
https://bby.me/frukgv
Kind Regards,
^Trey
jaldipkumar k
August 07, 2025
very Good people.. nice customer service