Best Buy Mount Laurel

Tinha grande espectativa para preços mais baixos... Só que não 😖

This particular Best Buy needs serious attention. I went to the Magnolia section because they had a couple 2 channel preamps and integrated amps I had been researching online. The problem with online audio research is that you can't hear the products. Well, at this Best Buy you can't hear them either because 2 different associates couldn't get them to work. Very disappointed. Also wanted to get a new charger for an Apple Pencil but of course they didn't have one.

Very friendly and helpful. Best customer service

I had the worst experience with this store. It was mainly involving a sales associate and a manager. I do not have their names now but I will update this post with their names, once I go back and confirm them. I walked into to store wanting to purchase a laptop. I saw that it was on sale with a competitor and wanted to purchase it at bestbuy using their price match program. When speaking to the sales associate, he said that bestbuy doesn’t price match with the competitor. He said that since the competitor requires a paid membership, they will not price match. I then asked to speak to a manager to confirm. The manager came out and then confirmed the same thing. But he added one detail. The manager said that if I were to purchased a paid tier membership from that bestbuy, then all of a sudden they could price match. Nothing short of a bribe as I’m sure that he instituted this deal to help his metrics. After arguing back and forth about how that doesn’t make sense to me and that I have never had that issue before, I asked the manager another question. I asked, if I listen to what the manager is suggesting, could I cancel the membership after the transaction was processed. The manager assured me that I could cancel, yet that I should do it online or over the phone so that it doesn’t hurt them. Basically telling me that they only wanted me to sign up for a paid membership for them to look good. So I agreed to sign up for a paid membership. Near the end of the transaction, the sales associate and the manager then said that they won’t price match with Costco. After going through everything I did just to find out that they won’t help me, even though they confirmed the first time that they would price match. Horrible service and very unprofessional. I hope the GM of that store tries to contact me if he cares about google ratings.