Christine
February 24, 2026
I just appreciate the employees of best buy. They go out of their way so much
Didn’t have the item I wanted. Plus they made me wait in the incorrect line for check out
Response from Best Buy
February 24, 2026
Good morning,
Thanks for taking the time to share this. We can understand not finding the item you wanted and then being directed to the wrong line to make your purchase, isn't ideal. We'd be happy to review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/m0n97u), Twitter/X (https://bby.me/14jre6), or Instagram (https://bby.me/j9mfsn). Please also refer to your "Google review #121088" in your message.
98katman
February 20, 2026
As I entered a young man enquired as to what I needed. I replied " need a phone". He directed me to have a seat straight ahead and someone would assist me soon.
I waited
I waited
I waited
Bunch of employees about 75-100 feet away chatting away.
Finally I walked over and asked for assistance with a new phone. Then and only then did I get any help
Younger generation, you need to do better.
Best Buy, you need to better monitor your employees.
Stop baiting and switching and cheating customers by advertising $4.72 HDMI cables and dominating search engine results showing in stock online only to be “out of stock” when you get there and getting pressured to buy the $19.99 HDMI cable instead. This is fraudulent advertising, plain and simple, drawn to attract visitors from all around only to make them buy things they do not need. if you are in a hurry anc do not want the run around, DO NOT GO HERE, GO TO CHERRY HILL INSTEAD
Response from Best Buy
February 11, 2026
Hello there, Ava,
It certainly makes sense to expect consistent pricing between our online listings and in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #115947 in your message. You can find us here:
Facebook (https://bby.me/w2tvdx), Twitter/X (https://bby.me/mlr6a1),
Instagram (https://bby.me/iv9pe4).