Best Buy North Fayette

Needed a usbc with good data capacity and a usb a extension. They had both in store. When I walked in I was greeted and asked where to find the cables. They pointed me in the right direction and called for someone to help. The usb cables are in like 4 different areas but we did find exactly what I needed.

I specifically asked when purchasing my new lap top 4 days ago that I need Microsoft 365 for work. I was assured by the salesman that it was included with my purchase. That was a lie. And when I called to ask, both the chat person and live person I spoke with were rude and dismissive. Don’t trust anything they tell you it’s all lies.

It’s actually a really nice store, but I don’t like the staff. I had 3 bad encounters with 4 different employees, so it’s definitely a management issue. The first bad encounter was when I was picking up my Nintendo Switch 2 Online pre-order. When checking out the Best Buy employee kept pushing me to sign up for the “store card” So I could get a $50 reward. I asked if it was a credit card and he said “no”. But I knew he was lying because my stores have credit cards sign-up deals like this. He told me I could cancel anytime, but I honestly was not interested credit card. I don’t think most people are interested in signing up for new credit cards. He kept pushing me and I asked him to please stop. The next bad encounter: I was looking at a new laptop, and an AT&T guy came over to ask me about my cell plan. I’m not really sure why I was being bothered about signing up for a new cell plan whenever I’m clearly looking for a new laptop. I don’t like my time being wasted. Whenever I was going to make the purchase of the laptop I was looking at, the employees kept pushing the credit card again on me. They asked me at least twice whenever I was looking at the laptop. And kept pushing the 10% reward. Saying things like, “why wouldn’t you want a free $80?” and “you can cancel it whenever” And during checkout, he kept pushing it 7 more times. no means no. I could tell that the employees were getting visibly frustrated with me Declining signing up for a credit card. I don’t shop at Best Buy enough to sign for a credit card. I already have more than enough credit cards that have benefits that suit my needs. I don’t want to affect my credit with having another card on my record, nor do I want the opening and closure of the credit card to negatively impact my credit score Just for $80.

Clean nice store, tons of staff good environment