Justin R
November 02, 2025
I know what I need when it comes to computers, so when the kid asked me what I was looking for he showed me where those machines were, I was leaning towards one and he pointed me to an option that had more to offer at a cheaper price. Exactly what I needed at a critical time
I made an appointment via phone for a bring your own Dash cam installation which Beat Buy advertised in its website for $99.99. The male installer on the morning of 10-17-25 was very rude and unprofessional. The power was to be installed on this particular dash cam via USB/cigarette lighter port. Before even looking at the length of the power cable he told me I’ll have cables hanging down from the windshield, I told him no the cable is long enough to tuck it under the front console. He told me that bringing your own dash cam is like bringing your own food to a restaurant for them to cook even though Best Buy advertised bring your own dash cam for installation, then he told me that I bought my dash cam from Amazon because it was the first one to pop up on there site which is not true as I researched different dash cams and made a careful decision based on reviews, price and performance. He told me that he’s been doing this for 21 years and he knows what he’s talking about. His attitude was very disrespectful and for someone who says he has 21 years experience and you would think that he would have learned to respect a paying customer instead of trying to start an argument . Hopefully someone can coach this guy about customer service.
Response from Best Buy
October 19, 2025
Hi Ken,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which we understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/50rbru), Twitter/X (https://bby.me/rn18nw), or Instagram (https://bby.me/h9ryq2). Please include the Google Review reference number #57755 when reaching out.
Went in to buy a laptop and Vince made it fast, easy, and painless. Very helpful and friendly