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Best Buy North Hills
Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy North Hills
How do I check product availability at the North Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2102 reviews)
Albert Z
July 29, 2025
5 out of 5
The staff at this Best Buy location is exemplary: I walked in this afternoon and was asked by several employees if I needed help finding anything and then two separate employees offered to help me lug the item (a large, portable air conditioner) to the car. One of them was clearly a veteran, which is commendable unto itself, but he was beyond polite and helpful. This sort of customer experience is why I buy from Best Buy and why I go to its stores.
MTerrance
July 24, 2025
2 out of 5
My son bought a PC online and I took him to pick it up. Despite emails saying his machine was ready, the salesman said it would have to come from another store. Long story short, my son was told to cancel his purchase, then reorder it. Voila! Now they HAD the PC. Why? Because unless he reordered, the salesman would get no commission? Whatever the reason, this happened. Total BS.
Response from Best Buy
July 24, 2025
Hello, M,
I appreciate you for taking the time to share your experience with us! To clarify, our employees do not work on commission. However, using our In-store pickup option (https://bby.me/d93kxi) is meant to be simple and convenient. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this looked into further for you.
Please send us a message through our social media channels on Instagram (https://bby.me/okutjy), X/Twitter (https://bby.me/vqz4gw) or Facebook (https://bby.me/lgu2s2) with the store location visited, along with the order number, your full name, phone number, and e-mail. Also add Google Review 19759. We look forward to hearing from you.
Sincerely,
^Deysha
Gerri R
July 10, 2025
3 out of 5
There was water dripping down from the ceilings.
Employees were nice.
Response from Best Buy
July 15, 2025
Good Afternoon, Gerri.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. No one should have to shop under a leaky ceiling. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#14064" for reference. You can find us here:
Twitter(X):
https://bby.me/0xzrs9
Facebook:
https://bby.me/20b7vp
Instagram:
https://bby.me/y8q19o
Kind Regards,
^Trey
Kathy R
July 10, 2025
5 out of 5
The service on the computer was exactly what was promised. Great work!