Best Buy Whitehall

I recently purchased a Samsung S25 Ultra at the Whitehall Best Buy and wanted to express my appreciation for the outstanding service I received from their store's Verizon representative. There was an extremely frustrating issue with porting my telephone number to the new phone. The representative, Aman, exhibited an abundance of patience and technical expertise in working with Verizon to resolve the issue to my satisfaction. Best Buy is indeed fortunate to count this young man as a member of their sales and technical support team !

The lack of courtesy and respect from the men working the register is awful. They know the AC unit I purchased was heavy and could have at least offered to help me lift it onto the cart or put it in the car. But God forbid they mess up their perfectly manicured nails.. Cashier was also extremely "off" to me. He didn't speak to me the entire transaction nor did he send me off with "have a good day" or anything. Just sat there staring into space. I hated working retail too, but at least I can put myself on autopilot to say "Hello" or "Have a good day" to people. I mean you are Customer Service after all.

BEWARE!!!! I purchased an open box laptop in supposed "excellent" condition. I didn't even have it 4 weeks and the mousepad started acting up. I made an appointment with the Whitehall store, which is an hour away only to walk in there, stand on line for 20 minutes only to be told it was out of the 15 day return window and my only option was to send it out and that would take 2 weeks! I purchased this computer for work because my other HP, which I bought from Best Buy was toast so 2 weeks would leave me without a computer and unable to work. That was after I spent less than 5 minutes with the infamous "geek squad". I went home and got on the chat again hoping someone could come up with a better solution but after almost an hour of blowing smoke, they had no other option except hooking up and external mouse or being without a computer and not working for 2 weeks! I did ask my chat rep to please put in a request for the store manager to call me so we could discuss any other options but over 3 weeks and I still have not received a call? I paid $350 for a computer, so I could work, that I had for a month and then it started not working and Best Buy could care less, they already had my money so why bother helping. All my purchases from this chain and I never had a problem...until now!! HECK, WALMART VALUES IT'S CUSTOMERS MORE THAN BEST BUY!!! BEWARE OF SHOPPING HERE BECAUSE THEY DO NOT CARE ABOUT THE CUSTOMER, ONLY GETTING THEIR MONEY!!

Eh