Best Buy Whitehall

I used to love Best Buy. Customer service was great. Not for home theater needs anymore!!! My dog ate the universal remote (250$) so I called best buy for another one and to have the new one reprogrammed. They happily set the appt up for me. The day came and if I didn't call, I would never have known that it was cancelled because they made the appt with the geek squad instead of the specialized home theater group. There was no phone call, text or email telling me it was cancelled. So my day was shot. They rescheduled it for this past Monday (august 25th). I called at 9 am to see if I could get a window of time. I talked to someone who said they would call me back with the window (vs 7 am to 7 pm). The day goes by and I'm waiting. No call and no one from the home theater people call me. At 6:30pm I call Best Buy back and simulataneoulsy get a call from the independent cotnractor people telling me that it was cancelled in the morning because Best Buy did not provide the remote for them...so two whole days wasted. Never again. I cancelled the whole thing. Never again. I am not even sure I will use them for any repair again after what they pulled this time.

It wasn't very busy which was nice but a lot of the phones that we wanted to look at were not on display

I had a very bad experience with this location, first I went here to buy a security camera and I was looking to buy a car stereo as well. Unfortunately, no one was available that day to assist me so I just ended up buing the security cam. That next week I came back and was assisted by a specialist in that section according to him, I specifically asked for an android auto WIRELESS and he told me that this Pioneer stereo is his best recommendation, so I 've waited for the parts and waited 2 weeks for the schedule of installation. Installation day I was so excited that it was installed, but I've noticed something was not right. The stereo was not wireless so I drove back and asked the guy who installed my radio. He said it's not wireless, I was so frustrated and he was asking me if I want to upgrage for another $100. I told him that's money is not the problem I was disappointed for the misinformation given to me. I left very frustrated and on the way home I noticed my cruise control was not working properly after the radio installation so I went back again here in this location for them to fix it. What a waste of time.

Everyone in the store was so nice!