Best Buy East Madison

Do not trust the delivery services used by Best Buy. The company they use has no tax filings or mailing address. There is no way they carry the proper insurances. When I had a major problem caused by the installers I went into the store to get answers and the store manager hid in his office. NO ACCOUNTABILITY WHATSOEVER. DO NOT TRUST THE COMPANY BEST BUY HAS BECOME.

I don’t remember who helped me but he was awesome! I went for the turtle beach headset but had mentioned it was very heavy and he pointed me over to a similarly priced one that was significantly lighter and worked just as well. It was in fact everything he said it was and I thank him for that because my head no longer hurts after 10 minutes. He helped me pull some things from the back that I wanted so I wouldn’t have to order it or go to Janesville for it. Absolute angel

Drove over an hour to pick up an open-box OLED TV. The “manager” advised me not to check the product before taking it, claiming it would need to be rewrapped and could be damaged. Once I got home, I discovered they had given me a base-model LED TV instead—worth about a quarter of the price of the OLED I was supposed to receive. When I called, I was told the only way to resolve the issue was to come back in person. Rather than making another long trip, I went to my local Best Buy, where they thankfully resolved the situation. Overall, terrible service and felt like a scam. I won’t be returning.

Best Buy continues to impress with its wide range of electronics—especially the digital camera selection, which was well-stocked and diverse. However, I was disappointed to find the travel gadgets section nearly empty, which made it difficult to pick up essentials for my upcoming trip. On the bright side, the store was calm and uncrowded, and staff were readily available and helpful whenever I had a question. Their attentiveness made the visit smoother, even if the inventory didn’t fully meet my needs.