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Best Buy Kennewick
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3242 reviews)
Remington S
July 29, 2025
5 out of 5
Friendly staff
Veronica v
July 21, 2025
2 out of 5
This place can never find the in stock items, their website will show 2 available, but the last 2 times I've been there, they couldn't find the items I was looking for.
Response from Best Buy
July 21, 2025
Hey there, Veronica
I know it is important to receive quality customer service, and huge part of that comes down to inventory. I can definitely understand your concerns surrounding this. We would love to follow up with you on these issues. Please send us a private message on Facebook (https://bby.me/z30791), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #18507" and share your full name, email, and phone number.
All the best,
^Jacob
Reid C
July 19, 2025
3 out of 5
I used to love Best Buy, I feel like I could always find a decent deal, lots of options, now.... I feel like the focus on appliance sales and may have a couple options for things, and those couple items the prices are not as competitive. I am hoping they find a way to improve the customer experience, find a new focus or niche, become more competitive again, but went in to get a simple audio cable and didn't even have one. If you need an appliance they have sales sometimes, if you want a nice TV, they have sales sometimes, of you want a computer, they have sales sometimes. The quote "we have sales sometimes" is pretty much the one liner I got from an employee trying to assist me when I asked about the price being high and if they would match or come closer to the price I could get the same item at another store, answer was "well, we have sales sometimes". I understand, he probably doesn't have the authority, but they lost me sale, literally went to Lowes and could get the same item for $60 less. Good luck Best Buy, I will come try again, not all hope is lost, but hope thi gs get better for you.
Response from Best Buy
July 19, 2025
Hello,
Finding a great deal can be difficult, so we appreciate your feedback. We really want to make sure this review gets to the right place. If you'd like to formally document your review, please send us a private message on social media along with your name, phone number, and email. Kindly include Google Review 17785 in your message.
Here are the links to our socials: Facebook (https://bby.me/m4zxc5), Twitter/X (https://bby.me/jnnfuv), or Instagram (https://bby.me/l8m4m6)
Warm Regards,
^Meghan
Ethan A
July 13, 2025
5 out of 5
Great helpful and friendly staff! I’ve had nice interactions with multiple staff helping me find what I need.