Johnny
September 18, 2025
I bought a brand new ZAGG screen protector for my iPhone 16e and paid $8 for a Geek Squad employee to install it. The phone screen had a big speck of dust under it, so I went back to ask them to remove it. They did an even more horrible job, and my screen protector had fraying on the sides, smudges everywhere, and air bubbles! The employee who did it did not seem very apologetic or helpful, like he hated being there. I’m very very unhappy, and I’m never going back to Best Buy to buy any of their overpriced electronics, I’ll stick with Amazon.
Nice employee support. Very limited merchandise.
Craig A
September 12, 2025
Probably the worst customer experience to date. I’m just trying to speak with someone. I can’t even call the store to talk to the sales person that sold the merchandise. I only get someone I can’t understand. I’ll just our business elsewhere
Response from Best Buy
September 13, 2025
Thank you for taking the time to share your thoughts with us here. I also like to know that I will be able to ask questions about my electronics. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #42811".
Facebook (https://bby.me/ks83r7)
Twitter/X (https://bby.me/6spte5)
Instagram (https://bby.me/bni5dy)
Milio “
September 09, 2025
I DON’T RECOMMEND IT!!
I ordered a computer / monitor at Best Buy
At the time of pick.
I had the purchase receipt, driver license and card it was used to pay for the purchase.
They refused to give to give me the order because I put my wife as a pick up person as
“Store policy”
I was not able to pick up.
Manager was able to do a full refund, but still unnecessary waste our time.
I will never buy anything from them again!!
Response from Best Buy
September 11, 2025
Hi, Milio,
Thanks for sharing your review. We'd like to see about how we might be able to turn things around. Please private message us through Facebook (https://bby.me/17mjkb), Twitter/X (https://bby.me/l96hxd), or Instagram (https://bby.me/q4s53u). Please mention "Google review 42252" when you reach out.