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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Concord
How do I check product availability at the Concord Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1764 reviews)
BOSTON
February 25, 2026
5 out of 5
Great selection,Great people who are smart and knowledgeable about there many products but expensive....I bought a beautiful Samsug Tablet, The sad thing is not many stores are selling the bigger and newer Samsung Tablets,You know the $650 or the $1000 with both WiFi and Cellular, I wanted to buy the Samsung with the WiFi and Cellular but Because I am inpatient i did not want to wait,so I spent the 650 on WiFi only.....
Meangreenz
February 24, 2026
1 out of 5
First and last time ordering electronic from best buy
Over $2000.00 dollars and no communication
Over a wk since I ordered
Also my delivery window ended Over 3 hrs ago and still nothing!
Unbelievable.. who knows when if ever I'll receive my delivery.. they won't let me cancel and can't get threw to anyone on the phone no updates no calls no messages no emails ...
I spent Over $2000.00 DOLLARS!!! and this is how they treat me ...
I'd take this into consideration before you buy anything from best buy
Response from Best Buy
February 24, 2026
Hello,
Thank you for taking the time to share your recent experience with us, Feeling unable to speak to anyone and not having been contacted regarding your delivery do not align with the kind of service we strive to provide here at Best Buy. We appreciate you bringing this to our attention. We would like the opportunity to follow up here and assist however we can.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/dl8x58)
- Twitter/X (https://bby.me/zlwnlk)
- Instagram (https://bby.me/1xtbhu)
When reaching out, please reference your Google Review 121436.
Noah A
February 05, 2026
5 out of 5
Liam is awesome!!! Great job Liam!!!
Marisa D
January 07, 2026
1 out of 5
called ahead of time to make sure the appointment would be all set, drove an hour to the store, and then was told their “apple guy” wasn’t in today.
Response from Best Buy
January 07, 2026
Hello, Marisa,
Thank you for taking the time to reach out to us here to share your recent experience. We understand how important a repair appointment can be, and we would like to take a closer look into this with you. Please send us a private message or DM at the following Social Platforms with Google Review# 101783.
Facebook (https://bby.me/aiupnv)
Twitter/X (https://bby.me/85qn8k)
Instagram (https://bby.me/pxve1v)
We look forward to assisting you there.