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Best Buy Concord
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Concord
How do I check product availability at the Concord Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1767 reviews)
Tyler D
February 16, 2025
1 out of 5
This place is like the twilight zone. Just left without my Macbook Pro after waiting over a half hour for someone to have them say they can't price match shipped from and sold by Amazon or Walmart products with the explination that they can't double discount a product??? So because your discount isn't as low as Amazon or Walmart you're trying to confuse your consumer by saying you can't double discount the product. What you actually tried to do was rope me into your yearly best buy coverage crap for 179 that reduced the price $100 and it still wasn't below the price match of Amazon and Walmart. That's super shady and I'd say even boardline fraudulent trying to rope people in like that. Next brink in mortar to go bankrupt. Circuit City 2.0. By the way best price on a Macbook pro is Costco ($50 cheaper than Amazon or Walmart and $150 cheaper than bestbuy) which i didn't want to order through or have them match against due to it being a club store but looks like them Amazon and Walmart ( How? ) are better than this specific Best Buy.
Response from Best Buy
February 16, 2025
Hello, Tyler,
Thank you for reaching out to us here on Google, and taking the time to share this feedback. We understand how important excellent customer service can be to your experience in store, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64820241
regards,
^Brandon
Dakota M
February 11, 2025
2 out of 5
For being located in the state capital you'd think this store would be a bit nicer but there's nothing special about it and honestly it's worth driving 25 minutes south to go to the Manchester location. 3/10
Response from Best Buy
February 11, 2025
Hello, Dakota,
Thank you for your feedback on Google my Business. Having the store not feel as nice as it could be is a big letdown. We would like to hear about your store experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64803378", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Mandy E
February 06, 2025
1 out of 5
Absolutely horrible service. My mother had bought me a remote start for my car that is required to be installed by Best Buy. Took the car out in the middle of a snowstorm to get it installed only to have them turn away service because my car was not vacuumed out and now they are telling me I am required to wait another month and a half because their guy doesn't want to work in the middle of a storm. If you ever want to install something on your car such as a remote start or a dash cam, do NOT use Best Buy for this.
Response from Best Buy
February 06, 2025
Hello, Mandy,
Thank you for your review. I understand how challenging it is when service doesn't go as expected, especially during a significant event like a snowstorm. While we never want our customers to experience delays, the safety of our customers and agents is also a priority.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64783090.
Kind regards,
^Pre
Joann K
February 04, 2025
1 out of 5
I have called every number that is connected to my Best Buy credit card to no avail. The automated system does not give you a way to talk to anyone about canceling a Best Buy credit card.
Response from Best Buy
February 04, 2025
Hello and thanks for reaching out on Google, Joann.
We understand the frustration of this experience. You may call Best Buy Credit Card support through Citibank at (888) 574-1301 to get assistance with your My Best Buy Credit Card account. If you have additional questions or need of help, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64775932.
Kindly,
^Graham