Best Buy Billings

Good stuff. To expensive

Can’t call on the phone and talk to a person to make sure that they have what you need, before making the four hour round trip.

I had an extremely frustrating experience with this store. I was browsing the Best Buy app and found a laptop listed as “Open Box” and in stock at this location. Because it was a significant purchase, I drove nearly three hours to the store so I could see the demo model before deciding to buy the open-box unit. When I arrived, I was told the open-box laptop was not available. Since I had clearly seen it listed in stock on the app, I decided to call the store’s number before leaving town just to confirm. The person on the phone asked me for the SKU, price, and condition. After checking, they told me the open-box laptop was in fact in stock. I even confirmed multiple times that it was the same open-box listing I saw in the app. To be extra sure, I asked if they were an employee at that specific store and if they could physically check. They said yes to both. They even placed me on hold briefly, came back, and told me they were “looking right at it.” They strongly encouraged me to purchase it for store pickup, but since I was already in town I said I would just come back to the store. When I returned, I was again told the laptop was not actually in stock. At that point I was informed that the phone number I called routes to a call center, not the store itself. After driving hours and being reassured multiple times that the product was available, this was incredibly frustrating and a complete waste of time. To be fair, the employees I spoke with inside the store were helpful and patient while answering my questions. My frustration is not with them. The real issue is the inaccurate inventory information and the call center giving incorrect confirmations. Driving several hours based on information provided by the Best Buy app and phone support, only to find out the product was never actually available, is unacceptable. The system clearly needs to be fixed so customers aren’t misled into making long trips for items that don’t exist.

My dryer is paid for, said my delivery is a month out which would be march 14th, now they say I have to reschedule to April, bullshit, they took mt delivery fees month ago, and now they have all excuses to why to reschedule my delivery date, now I have to lose 350 out of my pocket so they can reschedule