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Best Buy Longview
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Longview
How do I check product availability at the Longview Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Longview Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Longview stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Longview Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2904 reviews)
GB
April 24, 2026
5 out of 5
Always super kind and helpful, employees are always friendly and genuinely looking to help you! thank yall :)
Brandon
April 22, 2026
1 out of 5
This place use to be descent but my experiences are getting worse and worse. Went in to try and get a computer repaired. I went to ask the girls in the front a check out where to go in the store. Walked up and they were both scrolling Facebook. After a few seconds they looked up and noticed me there. The girl I was speaking with told me Geek Squad would not repair my laptop if it weren’t under warranty. Then the other girl said go over to Geek Squad they will help you. Then went rt back to playing in their phones! . Geek squad then told me to go back over to check out and make an appointment! Nope. After spending several thousand dollars there over the past few years. I will not be back. I’m sure they won’t miss the money. They apparently make plenty.Just for the info. It was the girl on the rt hand side while facing them. Brown hair. They work at check out. Very short and her attitude was horrible. This was around 10:30 am on Wednesday 4/22/26
Response from Best Buy
April 22, 2026
Hello there, Brandon!
It definitely makes sense to expect friendly and professional support in store that respects your time. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #144847 in your message. You can find us here:
Facebook (https://bby.me/ojZxkM)
Twitter/X (https://bby.me/3wiivq)
Instagram (https://bby.me/kJ0eb0)
Kersti M
April 18, 2026
1 out of 5
Paid almost $1000 for tv and for them to mount it. My husband took off work Friday April 17th. Waited all day called multiple times. Never showed up. My mother is moving in with us in that room this coming Monday. Monday will be her first day of chemotherapy. She is not going to want people in her room when she is recovering and sick installing a tv. We will be coming to the local location today to speak with a real person. Because trying to call you just get AI
Response from Best Buy
April 18, 2026
Hi, Kersti,
Thanks for taking the time to leave a review. I can understand expecting your delivery and installation to occur as expected, and at a time that is convenient for your family.
Please send us a private message on social media if you would like us to take a closer look. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #142943” when reaching out on social media.
Alexander C
April 16, 2026
1 out of 5
The two kids dropped my fridge, and some older guy had to help them get it into the back of my truck. Wasn't even an apology uttered?
Response from Best Buy
April 16, 2026
Good morning,
Thanks for sharing your feedback with us. We can understand seeing your refrigerator be dropped trying to load it into your truck and having nothing be said about it, isn't ideal. We'd be happy to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/kzAO9e), Twitter/X (https://bby.me/1DmEuH), or Instagram (https://bby.me/ltxxap), and include a reference to your "Google review #142275" in your message.