Frequently Asked Questions About Best Buy Longview
How do I check product availability at the Longview Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Longview Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Longview stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Longview Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2984 reviews)
Windy C
September 26, 2026
1 out of 5
You buy something that’s expensive you expect to get all the equipment that’s supposed to go with your iPad like a charger I paid a lot of money for this IPAD and I won’t buy nothing else from here it’s crazy how places like this get over on people oh I did call and they said that I could do a refund and repurchase the item that’s crazy to all I want is a charger I don’t even want to give them a one star and no I’m not going to go anywhere to do anything I’ve read the reviews y’all need to look up my name and send me a Apple ipad charger not the old style the new style charger make it right people spend lots of money at your establishment the right thing to do is reach out to fix the problem y’all created
david v
September 26, 2026
4 out of 5
I found the item I wanted
Very friendly helpful staff
V P
September 25, 2026
5 out of 5
I didn’t realize how much of a breath of fresh air this store was until a recent encounter at other location. It’s always a quick convenient experience! I never have to over explain or walk paid employees through a process they should already know. They are always helpful and informed on products and services. I didn’t get lady’s name but she offered my puppy treats which was so appreciated! I won’t be going to another location if I absolutely don’t have to!
David C
September 20, 2026
2 out of 5
Was looking for bone conduction Bluetooth they were 129 dollars they were on a display that you can listen to the item but they said the display was broke I asked where the item was on the displays oh we're out now I got to go look someplace else
Response from Best Buy
September 20, 2026
Hello,
Thank you for your review. Not being able to try out something you're interested in is so disappointing, so we understand feeling let down by having to drive to another place for a demonstration. If you are in need of assistance or want to formally document your concerns, please reach out to us on social media. Please include Google Review 224784 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport