Best Buy Watertown

Just like others have mentioned, you practically have to beg for assistance in this store. I went in to buy an Apple iPad Pro case, which was locked in a display case. I asked four different employees for help, and every single one either told me someone else would assist me or said they were too busy. Meanwhile, all of them were either on their phones or chatting with each other—not helping customers. After standing around and waiting for 17 minutes with no follow-up, I gave up and walked out. It’s frustrating to go into a store ready to spend money and be completely ignored. I won’t be coming back.

Gotta beg even then barely get help

Friendly staff, plenty of parking... As I ordered ahead and did pickup, relatively quick.

After the store's reply to my review, I feel compelled to ask: is it mandatory to be on social media to communicate??? I carefully steer clear of all these platforms... am I doomed as a BB customer?! And as an illustration of my comments about the staff, it seems inadequate that three or four salespersons were walking around with their hands in their pockets while two people were waiting in line to be served by a single assistant whom I had overwhelmed with a complicated return. Some of the staff can be helpful, some others useless. When asking specific technical questions, some of the staff will be honest and tell you they don't know the answer or they'll look it up on the web, others will tell you anything. I've been very disappointed by the TotalTech program which only covers things you buy for 2 years from the date of purchase; you can keep on renewing your membership, but if you don't buy anything for 2 years then you're throwing $400 away (I think it's actually $185 per year)! This is kind of crazy because it entices people to destroy what they buy 23 months after purchasing it, in order to get the new one... Totally counterproductive and Anti-ecological in my view...