Best Buy Erie

I recently purchased a Pixel Fold 9, and had an issue with the screen. I knew this was a possibility going into owning such a new class of device, but the crew in Erie made sure I took advantage of the Best Buy Total program for the warranty. I did need to end up making a warranty claim, and the geek squad team was super helpful in finding a way to get me a new phone while I maintained my slightly damaged phone. Thanks to Snowmagedon 2024, my new phone was delayed. The best buy app is not made for such a circumstance (I blame corporate for that one) and I tried to get some answers through the automated chat. I was getting a little frustrated, when I received a call from Susan at the store who provided me with a tracking number so I could remain updated. I appreciate the personal touch even when circumstances were out of their control.

Geek Squad cannot read or write let alone communicate between management and fellow team members. I waited a week for service, I live three hours away and they went to a completely different address. I've been on the phone over 44 minutes and 53 seconds waiting to speak with a manager. The tech said it wasn't his fault, however he did what he claimed was his best and placed us back in the service loop for our large appliance purchased within all warranty specifications.

Good computer reference and guidance.

Waited to get my store pick-up order for 45 minutes to be told they couldn’t find it. The manager was extremely rude with an attitude that should never deal with customers.