Best Buy East Brunswick

Hey, its Best Buy waddyaknow. Its a place where consumers buy electronics, phones, theater audio, and appliances. This one has been here for a while, has undergone many renovations and is still the better stocked one of the greater area. Parking is easy, the lot is easy to get in and out of, and the store is clean inside.

I had an awful experience picking up a laptop I had already paid for. I don’t remember the associate’s name, but his initials are HM. He offered to shift my transaction to a best buy credit card for a “200$” discount by refunding my current transaction. He was pretty insistent and promised it would take “30 seconds” verbatim. I agreed, and he refunded my amount. Turns out he was completely unaware of the credit card application process, wasting almost 20 mins on just getting me onboarded. The transaction failed because of some technical issues on best buy’s end. He called the technical team, and instead of handling it, he made me talk to the person on phone. In the end, the process did not work and I decided to try paying for the laptop again with my original card - turns out I had reached the transaction limit for the day and I couldn’t complete the purchase. Your associate HM just stood there laughing and joking with his associate, while completely ruining a simple 2 mins pickup. When I asked if there is any way to fix the situation, he did not help and instead said that he can’t give the laptop to me today. Eventually I figured out to split my payment across two cards. Despite all of this, instead of all of this, he shamelessly tried pushing me to buy a membership. He did not even have the courtesy to acknowledge the time he wasted and did not apologize. In the end, the whole process took me 45 mins. Not every customer needs to be pushed into schemes and credit cards. Some just want their product and want to move along. Your associates should know better, especially when they themselves are clueless about the whole process and dump the whole talking to the technical team part on you. They should be ashamed. For anyone reading this, DONOT AGREE FOR A BEST BUY CREDIT CARD AT THE STORE. These employees only care about getting more people onboard, and not actually helping you out. Turns out the $200 I would’ve saved was only gonna be a reward in my account. Not Best Buy, this is a scam.

The place was very neat , everything placed out strategically and the people were very friendly and helpful.

Samsung all verities available 🙏