Best Buy East Brunswick

Decent customer service

I pre-ordered three prismatic ETB’s buy the SKU# I had no issue. I went back today and one of the employees said that they’re not allowed to do that and I told him that I did it at that location last week upon googling. It goes by employee discretion and store policy so it seems to me he just happened to be working that day and he just doesn’t want to do it last week. Somebody did this for me. I don’t understand how we’re supposed to beat out all these scalpers in person and on the Internet, oh yeah, and beat the bots too. This is a method not too many people know of and it makes it easier for normal human beings like me to get items for me and my children that I can’t normally get my hands on. So I don’t know who he was, But I’ll be taking all of my elsewhere from now on. Edit: I went to another Best Buy. They did it for me no problem and also didn’t understand why your location would not do it, especially since it’s been done for me literally last week. He said what’s the problem why wouldn’t he do it? I’m just gonna show up when that guy’s not there. I’m also gonna call Corporate cause I have a feeling that guy is helping his friends get pokemon cards and that’s why he won’t do it.

Rude customer service. Get a new team to handle returns. GC needs to learn some customer service skills.

Whoever was working the return desk should really be placed elsewhere. Refused to take my return because it wasn't purchased at this exact location. That is not how the return policy works. Will be reporting to corporate.