Customer service is always helpful and helps me with my needs
I had a very disappointing experience with Best Buy. I went in for help with the installation of a car starter, and the staff made no effort to assist me. Instead of providing guidance or offering a solution, they simply brushed me off. I came expecting professional service and support, but I left feeling ignored and frustrated. If Best Buy advertises services like this, they should stand by them and make sure customers get the help they need. Definitely not the level of customer care I expected.
And the manager didn’t help me at all and he was so silly with me his name is mike
Response from Best Buy
August 28, 2025
Hello,
Thanks for taking the time to share this with us. I can understand needing help with your car starter installation and not being able to find anyone to assist with this, isn't welcoming.
Our employees should be more helpful than this with getting you set up with our Autotechs. I'd like to have this be reviewed further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/wt6n2l), Twitter/X (https://bby.me/qm7d2m), or Instagram (https://bby.me/9k6day), and mention your "Google review #35922" in your message to us.
Sincerely,
^ Melissa
Workers doesn’t help anything
I had an appointment made by apple support, and I called for store location and told the person who answered the phone that I had a appointment and he side that I didn’t have any appointment and he could make one for me very disappointed.
Response from Best Buy
August 20, 2025
Hello, Joe,
Thank you for your review. I'd certainly be disappointed if the Apple Support was unable to make an appointment for repair at a Best Buy location. If you'd like to formally document your experience, please send a private message on social media. Please include Google Review 32202 in your message.
Here are the links to our socials: Facebook (https://bby.me/7tbmos), Twitter/X (https://bby.me/jfg0ca), or Instagram (https://bby.me/krirtj)
Sincerely,
^Meghan