Best Buy Bay Parkway Brooklyn

Customer service was very helpful and quick. Was in and out picking up a laptop under 5 minutes. The sales person gave a garbage bag without even asking because It was raining. 5 Starts!

A great store where all the necessary household items are collected, which can also be bought at cool prices

Usman he is best man in the store

. I stepped into this location to purchase a TV with soundbar/speaker setup and to have it delivered and installed. I paid for the devices and for the setups required and was 100% directly by the Best Buy employee on what to buy and what’s services I needed for a fully finished setup. My troubles began On the day of the delivery. On the day of the delivery there was no way to find out when the geek squad installation was arriving. The gps showed them in one location for over an hour and they showed up in the last few minutes of the 5 hour delivery window. Very inconvenient for me to be glued to my area for that amount of time but I can get over the lack of communication. Once the geek squad installation team arrived I received a phone call to come downstairs. I had previously made sure that all doors in my apartment building were left open so that they can easily get inside the building with my items. So I was confused as to why I was being told to come downstairs. Once I arrived downstairs I was asked by one of the technicians to “give them a hand”. I was shocked by this request because I had paid ALOT of money for my TV to be delivered and installed and my soundbar and speakers to be delivered and installed. So I assumed that the installer wanted me to maybe bring up the speaker and sound bar so they can bring up the TV. As I begin reaching for the speakers the installer said “No, help him with the tv” I was absolutely shocked. I couldn’t believe I was being asked to bring up a 100 pound package up FOUR flights of stairs. I thought paying over $350 for this service meant that I didn’t have to do anything but be present. Out of absolute shock I foolishly helped one of the workers bring up the TV. The package was insanely heavy and half off the time the worker stopped carrying it with me. It felt very awkward for me to drag the TV alone most of the time. This happened a few weeks ago and my lower back has been in pain ever since. My issues did not end there. As the installers began installing they don’t me that I purchased the wrong type of sound bar setup and that I needed to repurchase the correct one in order for them to continue. This was very frustrating because I trusted the best buy professional TV department associate to give me exactly what I needed. So to my surprise I had to pay an even larger amount for the correct sound bar service which was a “wireless soundbar service”. This was extremely inconvenient but I had the installers in my apartment and wanted them out asap. So I agreed and purchased the correct service thru their little hand held POS device. As they completed the TV setup and then the sound bar setup I was hit with yet Another surprise. I apparently was never told by the Best Buy store associate that I needed to purchase a third service to install the speakers I purchased. So again I had to pay even more money out of pocket. At this point I was becoming extremely frustrated with the lack of attention to my Very big purchase. So I paid again for the speaker set up and finally completed the in home appointment. A few weeks has passed and my lower back is still in a lot of pain from carrying the TV practically by myself and doing the installers job. This is unacceptable. To make matters worse when I went to pay my Best Buy credit card I seen that I was never refunded for the original sound bar service. It took me over an hour of bouncing from number to number and department to department to finally reach the Best Buy department that handles refunds. I also filed a complaint regarding this disaster of a home installation and was told I was going to hear back from this stores manager. I’ve yet to heard back yet. Will edit this review if I do hear back. Moral of this story this experience with BestBuy was terrible. I can get over the lack of attention with the Best Buy associates but the fact that I’m still physically in pain from this appointment is frustrating me