Best Buy Springfield

Just neede a basic wall charger, Sales clerk Shannon helped me sort through the 800 billion x (973 x 2907) variants. Service with a smile! Restrooms were tidy and clean. Go maintenence! Good Times!

I went in to buy an item for my mom, using her credit card. There were issues getting the charge approved, finally got it figured out. The sales associate was very helpful and patient.

Just had one of the worst customer service experiences over a week period that I’ve ever had. My work ordered me a laptop. We changed the name on the pickup so that I could pick it up at this location. When I came to pick it up, it was somehow flagged as fraud. The female manager, Danielle, said there was nothing she could do. That my boss would have to call the 800 number and sit on hold and even then there was no guarantee that it would be released. (There was no notice of this being a possibility online - there should be some kind of flag that lets you know that there might be a waiting period if you change the pick up person). Also, there was no “I’m so sorry, this is a horrible policy, we’ll talk to our upper management”, just absolutely no warmth for the trouble. My boss called and they said I would have to wait 48 hours. I came back 72 hours later and the hold was still on the laptop. Once they removed the hold, the barcode needed to be regenerated. However, they did not do this fast enough and apparently that department closed. So at this point I’ve been sitting and waiting for over an hour without much communication about what is happening. All for a simple laptop pickup. When the manager finally comes back around, she once again looks at me like I’m a nuisance and says there’s nothing she can do. No “I’m so sorry, this sucks”. Nothing. I asked if I could just cancel the order and pay for it myself (I can’t show up to work without a laptop at this point). And she says yes, but it’s going to cost $200 more and she can’t honor the online price. Tears started streaming down my face, quietly, because I’m not in a good financial situation and paying for my own $1k laptop was not in my budget. Instead of offering any warmth, she turned around and walked to the back and closed the door, leaving me standing there. I know that employees at stores are not responsible for the upper managements’ policies. But they work in customer service. I don’t know how this girl became a manager with 0 interpersonal skills. Be a human being at the very least. I will never come back to Best Buy after how sad this experience was.

Excellent customer service, repair and protection! Thank you, Dom and friends at Springfield, Oregon store.