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Best Buy Springfield
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(4257 reviews)
Charlie
June 03, 2025
1 out of 5
Abysmal customer service. On Friday I bought a TV for my parents and arranged for delivery on Saturday. The app showed the driver picked it up Saturday morning, and then it disappeared. It was never delivered.
I called Best Buy, who confirmed the TV was picked up by Roadie, but from there, they couldn't find it. They said call Roadie. I called Roadie and waited on hold (your call is very important to us...) for an hour and gave up.
Monday, I went to the Best Buy store and spoke to a manager in customer service who REFUSED to help me. It wasn't his problem. It's Roadie's problem.
But I bought the TV from you! I gave YOU hundreds of dollars and entrusted YOU to get my purchase to its destination.
He told me to call Roadie. I said I wanted to cancel the order, buy the TV in store and deliver it myself. He said NO, it's in delivery. (But they can't find it.) I want my money back. NO.
He said he would email someone and get back to me in a few days.
Are you freaking kidding me?? Now, 5 days later, I'm out hundreds of dollars, no TV, no way to get my money back, and no help finding the lost TV!
I'm furious!
Jacob F
June 03, 2025
5 out of 5
Didn't have the item I was looking for on the floor although being listed as "in stock" on the website. I was looking around and obviously confused, and an employee came up and asked if I needed help (without me asking). I showed him the website item and he immediately apologized, and went and grabbed one from the back. I forget his name, but he was awesome. He explained why the item wasn't on the floor, which I really liked. Turns out they're rearranging the console gaming section and just didn't have a place for my item set aside quite yet. Great experience!
Sydney A
June 01, 2025
5 out of 5
Had a delivery issue for a product purchased online. Alex and Josiah were wonderful advocates and team members. They investigated and provided my product in short order. Thank you to the best buy team and specufically Alex and Josiah who saved the day!!
Deb W
May 29, 2025
5 out of 5
Great customer service! Employees that came over to offer help! Don't get that much anymore, these days. Bought a video camera. I will go back to get a laptop & computer I need.