Abysmal customer service. On Friday I bought a TV for my parents and arranged for delivery on Saturday. The app showed the driver picked it up Saturday morning, and then it disappeared. It was never delivered.
I called Best Buy, who confirmed the TV was picked up by Roadie, but from there, they couldn't find it. They said call Roadie. I called Roadie and waited on hold (your call is very important to us...) for an hour and gave up.
Monday, I went to the Best Buy store and spoke to a manager in customer service who REFUSED to help me. It wasn't his problem. It's Roadie's problem.
But I bought the TV from you! I gave YOU hundreds of dollars and entrusted YOU to get my purchase to its destination.
He told me to call Roadie. I said I wanted to cancel the order, buy the TV in store and deliver it myself. He said NO, it's in delivery. (But they can't find it.) I want my money back. NO.
He said he would email someone and get back to me in a few days.
Are you freaking kidding me?? Now, 5 days later, I'm out hundreds of dollars, no TV, no way to get my money back, and no help finding the lost TV!
I'm furious!
Didn't have the item I was looking for on the floor although being listed as "in stock" on the website. I was looking around and obviously confused, and an employee came up and asked if I needed help (without me asking). I showed him the website item and he immediately apologized, and went and grabbed one from the back. I forget his name, but he was awesome. He explained why the item wasn't on the floor, which I really liked. Turns out they're rearranging the console gaming section and just didn't have a place for my item set aside quite yet. Great experience!
Had a delivery issue for a product purchased online. Alex and Josiah were wonderful advocates and team members. They investigated and provided my product in short order. Thank you to the best buy team and specufically Alex and Josiah who saved the day!!
Great customer service! Employees that came over to offer help! Don't get that much anymore, these days. Bought a video camera. I will go back to get a laptop & computer I need.