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Best Buy Springfield
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(4279 reviews)
Johnny D
August 04, 2025
1 out of 5
They should fire the whole floor crew. Entirely introverted. My only interaction was an arrogant 20 year old saying excuse me I don't want to run over your kid as he moved a stair rack in front of us as we were trying to shop at 1 pm. Otherwise all every single one was caught up with interacting with each other and zero interest in acknowledging us who were showing obvious signs of needing to locate items. I walked past 8 of them. Not a single one of these unqualified employees made eye contact or any effort to assist me in locating the computer items I was looking for. I may be guilty of not initiating a conversation with one of them but it was an obstacle with mannerisms in human interaction as they were actively avoiding interaction by carrying on conversations with coworkers.
I left spending $200 and pissed off that the floor was filled with worthless individuals who made zero effort to
Direct me to a few simple items I need to locate. Won't be coming back. Online is the way to go.
Austin M
August 03, 2025
1 out of 5
The store wont take phone calls so we got connected to the call center, who said they would price match HSN. We got to the store and were told that they wouldn't price match it. We asked for the manager who was very rude and unwilling to help due to Best Guy's mistake. He refused to make the price comparable with any type of discount for their error. I will no longer be spending ANY of my money at best buy, so this one choice to not give us $50 off will end up costing Best Buy thousands of dollars of product purchases in the future. They just lost my business. Maybe dont use a call center in India to answer customer questions if you won't make it right in the store when they give misinformation. Why is this guy even a manager if he can't do anything.
Salvador V
July 20, 2025
5 out of 5
Excelente tienda, ordenada y muchos empleados dispuestos a ayudar
Wallace F
July 14, 2025
1 out of 5
If you need any customer service, drive to Salem.
My wife asked the front desk for assistance with computer motherboards and processors, and the clerk said that someone would be right with her. At least four employees walked by her, and none of them assisted even after being asked. After 30 minutes she left.
Response from Best Buy
July 15, 2025
Thank you for sharing your wife's experience with us, Wallace. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. I appreciate her for choosing us for her computer needs, and I'd like to get this reviewed for her further.
Please have her send us more details through our social media channels on Instagram (https://bby.me/hfgt21), X/Twitter (https://bby.me/avlf9u) or Facebook (https://wwwhttp://facebook.com/bestbuy). Please send us the store location, along with her full name, phone number, and e-mail. Also add Google Review 15741. We look forward to hearing from your wife.
Sincerely,
^Deysha