Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(4324 reviews)
Elizabeth L
November 07, 2025
5 out of 5
Always efficient, friendly, and professional
Lindsey C
November 04, 2025
1 out of 5
I came into best buy 10/31. I went to customer service. The guy had a bad customer service rep. I was talking to him while he had so little eye contract. He was talking to employees on there. The thing they use to talk to each other. He was on that while I needed help. I felt like I was not heard, and that I was bothering him.
P Z
November 04, 2025
5 out of 5
Went in to get a gaming chair but they no longer sell chairs. Ended up buying a couple thumb drives and got an order in for a pair of clip on blue blocking glass lens.
Bobby H
November 03, 2025
1 out of 5
Normally I love this place.
However it took me a while to realize this was the wrong price.
I should have know better.
But for a moment I really thought I was gonna save money and buy the arena 7 for 169.00$.
I was like man this is a steal.
Noooope.
They miss priced it .
And it seems like a tactic more than a simple mistake.
Kinda annoying to be honest