I need the manager from the Springfield store to get in touch with me ASAP, please. I purchased a computer there on Tuesday 9/16; it was delivered on Thursday, 9/18. Today, Sunday, I powered it on for the first time, and got an ERROR SCREEN. Don't think you want me to spill all the details here, but since I can't call the store directly, I am reaching out this way. Geek Squad told me that I have to drive the defective computer you sold me all the way back to Springfield, and exchange it for another one. Let's just say that I am really, really hoping this is not the experience I'm actually going to have.
Thank You.
Went in several times to look at a set of headphones and ask questions. The Bose display wasn't working and both times I asked about it, the employees kinda just shrugged and said they didn't know what to do. I know it's not their fault, but it felt like to me, they just didn't care. I've since purchased headphones somewhere else and stopped in there again to notice the display still isn't working. Kinda seems like someone would want that working to promote sales.
Response from Best Buy
September 13, 2025
Good Afternoon, Buzz.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#42995" for reference. You can find us here:
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