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Best Buy Springfield
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(4273 reviews)
Wallace F
July 14, 2025
1 out of 5
If you need any customer service, drive to Salem.
My wife asked the front desk for assistance with computer motherboards and processors, and the clerk said that someone would be right with her. At least four employees walked by her, and none of them assisted even after being asked. After 30 minutes she left.
Response from Best Buy
July 15, 2025
Thank you for sharing your wife's experience with us, Wallace. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. I appreciate her for choosing us for her computer needs, and I'd like to get this reviewed for her further.
Please have her send us more details through our social media channels on Instagram (https://bby.me/hfgt21), X/Twitter (https://bby.me/avlf9u) or Facebook (https://wwwhttp://facebook.com/bestbuy). Please send us the store location, along with her full name, phone number, and e-mail. Also add Google Review 15741. We look forward to hearing from your wife.
Sincerely,
^Deysha
Thomas N
July 14, 2025
3 out of 5
Long wait, just wanted to purchase an iPhone. Greeted at front door but took a while before someone cane out to assisr.
Response from Best Buy
July 15, 2025
Hello and thanks for reaching out on Google, Thomas.
We understand the frustration when your shopping experience does not go as quickly as you expect. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/akvv14), Twitter/X (https://bby.me/2svma0), or Instagram (https://bby.me/eaas7f). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 15311.
Regards,
^ Graham
Shantelle B
July 12, 2025
4 out of 5
Once you find a staff member willing to help it's great. There was 3 staff helping one couple, more wandering around aimlessly and no one offered me any assistance. I had to go back to the front of the store and ask at the desk.
Brent H
July 01, 2025
1 out of 5
I gave up trying to buy a dishwasher. There were 3 separate appointments for delivery, install, and haul away. BB would sell out of my dishwasher it would delay the delivery, but the installer was still scheduled. Three different messages to respond to, trying to sort it out. Total cluster. Nothing but confusion and hours of phone holds and messages trying to sort it out. BB employee even said he wouldn't buy from them. I'm going to a local appliance store where I spoke with 1 person and have 1 appointment.