Best Buy Aberdeen

I went to the store in Aberdeen, NC for a home theater system. I knew one of the managers there was an audiophile like me so I went straight to him. I gave him my budget, and he did a great job of putting a quality system together and only went over budget by $100. This was a Saturday and we set up delivery AND installation for the next Thursday. This is when the problem started. On delivery morning, I get a call from Geek Squad telling me the front speakers aren't in but should be in by the next day. Disappointing but OK, we set up delivery AND installation for Saturday. Saturday comes and I get another call saying they'll be by to drop the equipment off. I explain that I paid for installation but they said no, drop off. I drove to the store and spoke with the original manager. He looked into it and said when they transferred the date, they didn't transfer the install and it wouldn't be done that day. I was furious, having been screwed by Geek Squad before. Now, I had to wait until Monday. That Monday I was out of town, so my wife let the install guy in with the equipment. They sub the work out to MasTec. My wife kept me up to date and eventually said he refused to run the wire for the rear speakers under the carpet. I don't know how he planned on doing it but, he left without doing so. My entire enthusiasm for this project was ruined. I plan on returning the rear speakers and subwoofer this weekend, and, may return the entire system. I don't plan on shopping at BB ever again. They are an incompetent company. I will buy from Crutchfield as they ship for free. On top of that, I applied for their credit card since I would receive a $400 gift card based on my large purchase. I was turned down for credit despite having an 800 score. When I received the letter telling me why, it said they couldn't verify my credit. I had forgotten that I froze my credit so all they had to do was tell me but, no, they just denied me. Incompetent.

I normally don’t leave bad reviews but, I did not appreciate the attitude the lady had. Got a phone from there. Was told it was activated. I cut it on and nothing. I was lead to believe that the phone was ready to use. Now we have to wait until they can switch the data over before using a phone that’s been paid for. Wish there was more clarity in the matter.

The agent didn't transfer the data from my old computer to the new one claiming that there are cockroaches in my computer. My house is spotless. The old computer was opened at best buy store in Aberdeen NC on March 30, 2025. The technician checked if it could be updated. He told us that, it could updated it, but the cost of the processor and other parts to replace would be as high as buying a new computer. He didn't see any bugs inside it. The same day I bought another computer: Cyberpower pc, model: SLC8800BSTV8 at the store. On 4/6/2025 I took the old and the new computers to best buy in Aberdeen to transfer data. The agent has a picture with one insect on top of a computer. I am 100% sure that the bugs that roam around the room were the agents modify computers are in the store. Unfortunately, one of them landed on my pc and the agent threw the pc on my face adding that it needs to be cleaned by professionals and to bring a proof of it. After spending at Best buy $1,690.59 on March 30, I am told to pay someone else to clean a computer that is already clean. I am extremely unhappy with best buy geek service.

Austin in the GeekSquad helped with picking out this gaming PC. He is very knowledgeable, courteous and took the extra time to answer any questions to make sure we would have no issues once we got home. Set up was easy and it works like a charm.