Best Buy Aberdeen

Not thrilled.

**Updated**Thanks Jay for responding however you did express thru the Facebook link you cannot speak to myself even though I had all the order information because the order was in my husband's name. We have since cancelled the order and will shop elsewhere. Zero stars deserved!!! Best Buy and Geek Squad terrible rotten customer service! We purchased a TV to be delivered today we choose a window of 12:30 to 4:30pm today. We went with best buy because we thought the tech support would be better and customer service instead of just purchasing online somewhere. The delivery showed up almost 2 hours early with no out call to let us know they were going to be early so of course no one was home. They then refused to wait for someone to make the 10 min drive to get there. I've spent the last hour and half on the phone with the store, another party and finally corporate. Corporate confirmed when we spoke that dispatch told her they were outside the window didn't wait the 15 minutes they are supposed to give the customer to get there and did not give an out call however they would not be coming back because they had already made an attempt to deliver. I'm not one to call someone out or complain but even the lady I spoke to was embarrassed because she knew it was unacceptable. So no TV for us and we can't even go to the store to pick one up because we have to wait for the order to be returned then we can pick it up possibly as early as tomorrow.

I’m a fairly patient person but I’d rather drive to Durham. I’ve been in this store dozens of times, and have never been greeted or asked if I need help. I’ve always had to find help and good luck doing that because it seems like only Two people are working the entire store.

I bought a modem from this store that started blue screening me a week into my purchase. If you don't buy the return policy you are stuck with faulty equipment. My hard earned money gone!! This place is a rip off!