Best Buy Aberdeen

My complaint focuses on the call center customer service or lack thereof. The employees in the store were helpful when dropping off my item to be serviced…… I made an appointment for the Geek Squad and pre-paid for the service needed. I was told the item could be picked up in 2 days, that I would get a text. No text arrived. I logged onto website to track the repair progress to see that the repair was finished. It was. I tried calling the store to ask when I could pick up and was connected to a call center representative telling me I needed an appointment……further complications ensued. I finally asked to speak to a person in the actual store and was placated ad nauseam. I was never connected to a person in the store. When asking why I needed an appointment to pick up a pre-paid item, the representative suddenly told me I could just go to the geek squad counter and pick up item.

I went in on a Thursday evening. The employees were very nice and helpful. In particular, Tim in the TV section, was excellent! He knew his stuff and quickly helped guide me to a buying decision. Big Thanks to Tim!

We online ordered some electronics here for one of our field techs. Seemed like a great way for the engineers to order exactly the right stuff, accounting to pay for it, and the techs can just grab the stuff and get on with doing their thing. Store staff couldn't figure out how to get the product in the hands of our guy when he showed up. Ended up canceling the order so we could talk him through grabbing the right list off the shelves like it's 2005.

Gi the salesman & Nick the Geek Squad gentleman have been absolutely amazing! I couldn’t have asked for a better experience. Best Buy do your thing and make them feel appreciated!!!! 🙂