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Best Buy Victoria
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Victoria
How do I check product availability at the Victoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Victoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Victoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Victoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1106 reviews)
Kenny N
January 26, 2025
1 out of 5
I have been shopping at Best Buy for 25 plus years and never one time have I ever needed to return anything, until today! Purchased Viper remote start for Daughter for Christmas for her new ( used ) car! Come to find out her vehicle already had remote start and we didn’t realize it as we only had the car for a few weeks! My local Best Buy is 45 miles away as we live deep in the country. Finally got a chance to go to town to return, Brand new in box @ $350 dollar unit and they wouldn’t even consider taking it back! Not even for a gift card! No compromise, Notta! Never dawned on me their return policy was the Weakest in the retail industry EVER! Never dreamed I would have any issue with a corporate giant like Best Buy. Customers BEWARE of there 14 day, or was it 18 day? Return policy! Nevertheless will never shop there again! This place could careless about the Customer! Only your money!
Response from Best Buy
January 26, 2025
Hi Kenny,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you weren't aware of our return policy and were unable to return your product, which I understand would be disappointing. We'd be happy to discuss this further with you to ensure this is documented, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64732847.
Thanks,
^Caleb
Thai N
January 25, 2025
5 out of 5
Great staff and has a decent selection of products.
Maggie
January 17, 2025
1 out of 5
No customer service after 8 pm
Response from Best Buy
January 18, 2025
Hello, Maggie,
Thanks for taking the time to leave a review here on Google. I can understand wanting timely support. Our phone agents are available from 9 a.m. to 9 p.m. CT. We also have other means of support, which include online chat, and right here on social media.
If you require assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64699758” when reaching out on social media.
Regards,
^Ravi
Rebecca Z
January 15, 2025
5 out of 5
Plenty of parking.