Best Buy Texarkana

In 2023 we bought a fairly expensive Samsung TV from here. Probably around $1400 and definitely the most expensive TV I’ve ever bought, but we qualified for the credit card and the associate who helped us told us how great of a TV it was, etc. so we went ahead and made the big purchase. We also got either the 2 or 3 year protection plan with Geek Squad. Here we are in 2026, and the screen has started turning blue in place of playing video. Everything else on the TV works perfectly and nothing else seems out of place until it starts playing video, its literal main function. I call Geek Squad and find out we are no longer under their coverage as of this year. They said they could come out and have a look for a “diagnostic visit” for $149. Whatever. I agreed and paid for the visit. Chad, who has came with Geek Squad before to help install the TV in our home was actually who came out this time and has always been great. He took a look, a few photos, and went on his way saying he would call once he had an idea of what was causing this to happen. He called back the next day to say that THE LITERAL piece responsible for playing video in our TV that is only 3 years old needs to be replaced. Oh, and it costs $250 and I would have to pay another $149 for them to come to my house again to install it. I asked if they had any kind of warranty with Samsung when something like this happens and how could the piece that does the one thing a TV is made to do go out in such an expensive TV that’s not even 3 years old yet. I didn’t get much of an answer besides hypothetical possibilities that may or may not have caused this to happen and offered to give me some recommendations for a new TV. So our options now are either spend around $550 to fix our TV or buy a new one. And I hate to be this way, but it’s just oddly convenient that it would go out the year that our coverage with Geek Squad ends. I’m really disappointed in the lack of support and options available to fix something like this.

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Staff was friendly. Normally they treat people like yesterday's garbage. Not today. Polite and useful. Although I did not visit the pharmacy.

The Geek Squad person knew my name!! Picked up my new laptop after they downloaded all the stuff from my old one.