I went into the store to take in my laptop. I got scammed on an email that froze up my entire computer and also infiltrated my personal information that required me to make bank account changes and such. I believe the initial techs name, that helped me at the Geek Squad, was Deonte' After leaving my co.puter to get "cleaned" I walked the store floor looking for some outdoor speakers. I was helped by staffman Trace who was very knowledgeable and new his products well. He informed me of many options which I appreciated. The store is always clean. The staff is always friendly and parking is ample. The store location is very easy to get to. I've never had a disapointing experience at this store.
Teressa T
February 24, 2026
Could not get any help, and as a senior citizen, I was lost trying to get help on a technical question.
Won't be back!
Response from Best Buy
February 24, 2026
Hi, Teressa,
Thanks for taking the time to leave a review. This is far from the feedback that we strive to hear from our customers. I can understand needing support on a technical question when coming in to our store.
If you require assistance, please send us a private message via social media. Our team would love to help you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please reference the phrase “Google review #121300” when reaching out to us.
CallieBeth W
February 23, 2026
Very helpful staff. Found everything we came for plus some.
Went in to see about a printer, I was told where they were and some one would come help me . Waited 44 minutes, never saw anyone, so I left. My time is important to me, I waited 15 minutes too long
Response from Best Buy
February 21, 2026
Hi Linda,
Thank you for your review. We understand your frustration with such a long wait time for assistance. We would like to follow up and make sure this is addressed, as well as assist with any questions or concerns you may have. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/1076y6)
- Twitter/X (https://bby.me/p43eqb)
- Instagram (https://bby.me/baa1kv)
When reaching out, please reference your Google Review 119981.