Best Buy South Elgin

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

Went to buy a monitor for my son. Stood and walked around the monitors and computers for 30 minutes trying to find someone to help. No one stopped or even acknowledged I was there. My husband finally came. He enters the store and comes over to where I am. Within 5 minutes we had not one but two people. I express my frustration to both men, one says oh sorry we are here now. Clearly females are not treated the same. Absolutely ridiculous.

Asked an associate about Windows 10 expiring Oct.14,2025. They were very helpful.

Staff was helpful sorta