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Frequently Asked Questions About Best Buy Covington

How do I check product availability at the Covington Best Buy?
How do I check my order status?
My local Covington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Covington stores’ holiday hours?

Recent Reviews

4.0
(1714 reviews)
L
April 10, 2026
1 out of 5
BEWARE of the return policy. 14 days… Best Buy lost me as a previously new customer that was warned not to do business with them. Should’ve listened to my warning. NEVER again. The manager was not polite.
Response from Best Buy
April 10, 2026
Good Evening, We absolutely understand how you are feeling after having an issue regarding the return window. We would love to review this further with you. Please feel free to contact our team by sending us a private message on social media with your Google review case ID: #140417. - Facebook (https://bby.me/rN5sfh) - Twitter/X (https://bby.me/OzULKt) - Instagram (https://bby.me/7dOO5O)
Jeffrey G
April 08, 2026
1 out of 5
Horrible return policy! You better carefully read your receipt. I was recently told I couldn't return an unopened TV mount because it was one day over the deadline! Like a Best Buy branded TV Mount goes bad? Don't understand why they can't accept returns and charge a restock fee. You better read your receipt carefully or you will get stuck like I did. I will never shop here again!
Response from Best Buy
April 08, 2026
Hi, Jeffrey, Having a mount that you are unable to use is never ideal and we'd be happy to take a look. Please send a private message to Facebook (https://bby.me/BGCc0E), Twitter/X (https://bby.me/jibOuD), or Instagram (https://bby.me/jyDRAd). When doing so, be sure to mention Google Review 139740.
Dan A
April 04, 2026
5 out of 5
They were very helpful. Got just what I was looking for at a good price.
C M
March 21, 2026
1 out of 5
I bought a insignia charger from these people. Cost me $65 and I used it maybe 6 times then it breaks. One month after they won't let me return it. Best buy is trash

About Best Buy Covington

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