Frequently Asked Questions About Best Buy Covington
How do I check product availability at the Covington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Covington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Covington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Covington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1714 reviews)
L
April 10, 2026
1 out of 5
BEWARE of the return policy. 14 days… Best Buy lost me as a previously new customer that was warned not to do business with them. Should’ve listened to my warning. NEVER again. The manager was not polite.
Response from Best Buy
April 10, 2026
Good Evening,
We absolutely understand how you are feeling after having an issue regarding the return window. We would love to review this further with you. Please feel free to contact our team by sending us a private message on social media with your Google review case ID: #140417.
- Facebook (https://bby.me/rN5sfh)
- Twitter/X (https://bby.me/OzULKt)
- Instagram (https://bby.me/7dOO5O)
Jeffrey G
April 08, 2026
1 out of 5
Horrible return policy! You better carefully read your receipt. I was recently told I couldn't return an unopened TV mount because it was one day over the deadline! Like a Best Buy branded TV Mount goes bad? Don't understand why they can't accept returns and charge a restock fee. You better read your receipt carefully or you will get stuck like I did. I will never shop here again!
Response from Best Buy
April 08, 2026
Hi, Jeffrey,
Having a mount that you are unable to use is never ideal and we'd be happy to take a look. Please send a private message to Facebook (https://bby.me/BGCc0E), Twitter/X (https://bby.me/jibOuD), or Instagram (https://bby.me/jyDRAd). When doing so, be sure to mention Google Review 139740.
Dan A
April 04, 2026
5 out of 5
They were very helpful. Got just what I was looking for at a good price.
C M
March 21, 2026
1 out of 5
I bought a insignia charger from these people. Cost me $65 and I used it maybe 6 times then it breaks. One month after they won't let me return it. Best buy is trash