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Frequently Asked Questions About Best Buy Fairfield Township

How do I check product availability at the Fairfield Township Best Buy?
How do I check my order status?
My local Fairfield Township Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fairfield Township stores’ holiday hours?

Recent Reviews

4.1
(2270 reviews)
Alex S
December 18, 2025
1 out of 5
I have been going to Best Buy for car speakers for the last 20 years. I have been to the location in Hamiltucky several times over the past few years to get work done on my speakers. This last experience with them has been an absolute JOKE. I came in to get a simple speaker replacement. The guy who worked on my car, Shawn pretty much completely ruined my sound system. Shawn is the longest working audio tech in the area and he said that he has no idea what is wrong with my car, but when I came there to get the speakers replaced that was the only issue that I was dealing with. I have been back there 5 times since then. I literally just left, and my audio is still not right. There is a manager there named Hollie who wears a jean jacket and jeans everyday. I spoke with them about the issue and there was absolutely ZERO done about it as if there was not a care in the world. Derrick is another manager that I spoke with there. He has a dirty beard and beady eyes. He is also totally useless and has no idea how to handle customer service issues at all. The other audio tech that works in the garage doing installs literally looks like the Hob Goblin from the spider man cartoons. He seems to be in a mountain dew and uppers induced trance at all times, but he is a horrible person as well who has zero customer service acumen whatsoever and treats paying customers as though he is not at work. There are serious issue with this location all around and something should be done. I have tried to file a formal complaint against this store but Best Buy does not even have an appropriate customer service number. You can call any store and they will send you to a call center somewhere outside of the US. Best Buy is GARBAGE, but if you can steer VERY clear of the Hamiltucky location. It is full of people pretending to be at work who have NO IDEA what they are doing or how to address customer issues. Throw that whole part of town away.
Response from Best Buy
December 18, 2025
Hello, Alex. Thanks for taking the time to share your review with us. We recognize how frustrating this recent experience must have been, and this is not the type of service we strive to provide here. Your concerns are important to us, and we want to make sure they are fully documented and addressed. We'd appreciate if you could reach out to us via one of the follow Social Media links below: - Facebook (https://bby.me/5t94g1) - Twitter/X (https://bby.me/y6ajke) - Instagram (https://bby.me/kbpwls) When reaching out, please mention it is regarding your Google Review 90687. Kindest Regards.
Tyler G
December 10, 2025
1 out of 5
Zero employees on the floor to help find products. Not a good look when you have 1 employee at the front counter as cashier and zero to assist customers om the floor.
Response from Best Buy
December 10, 2025
Hey there, Tyler, We would love to follow up with you on this and hear more about your recent visit. Please send us a private message on Facebook (https://bby.me/pe36bb), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #85105.
Giuseppe M
December 09, 2025
4 out of 5
Ottimo negozio x l'elettronica personale eccellente!!
Fred S
December 07, 2025
3 out of 5
Store products getting boring.
Response from Best Buy
December 07, 2025
Hello, Thanks for your feedback. Reach out to us and let us know what products you're not seeing. You can connect with an agent by sending a private message on Instagram, X or Facebook. X: https://bby.me/skj3rx Facebook: https://bby.me/ui2xw7 Instagram: https://bby.me/abh5s2

About Best Buy Fairfield Township

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