lawrence t
November 19, 2024
The guy that sold me a laptop was very helpful in helping me make a decision according to my needs.
Literally swindled me out of 60$. Bought my son meta pro controllers and they won’t update the firmware. Tried all night. Went into return them and they said I had to use my protection plan even though I just opened the box. Paid 319$ and only got 270 in store credit. They have no controllers to order so I have to repurchase a new occulus and buy the protection plan again. Won’t even offer a 5% off discount. Nothing but apologies and I’m sol
Response from Best Buy
November 18, 2024
Hello, Jess,
Thank you for providing your feedback Google my Business. Having issues with your Oculus system and not being able get a new controller is frustrating. We would like to hear about your experience, here at the corporate office.
Reach out through social media with the links below. When you are reaching out mention "Google Review 64442639", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Keegan K
November 07, 2024
never buy open box products! $1100 laptop listed as excellent condition (with accessories) didnt come with listed accessories and was not in like new condition. staff unwilling to help and tried to push me into buying an expensive charger that didnt work and an expensive geek squad membership just to get the accessories replaced and were unwilling to exchange it for other Best Buy stock (even though its on the website). extremely disappointed in my experience and I will never purchase electronics from Best Buy again.
Response from Best Buy
November 07, 2024
Hello, Keegan,
I appreciate you taking the time to share your feedback on your Open-Box laptop. I understand where you are coming from, and I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64398965. We look forward to hearing from you.
Sincerely,
^Deysha
Eileen R
November 04, 2024
Wish I could leave negative stars. I purchased an open box washing machine from Best Buy. I also paid for delivery which the earliest was one week, which I begrudgingly accepted. Long story short, they did not deliver the washing machine and I was told they forgot to deliver the washer to the warehouse and it would be another week before I could get it delivered. They told me they make no expedites or compensation because they are a big store and these things happen. They could care less that I lost a day of work waiting for a washer that never came. They do not care about customer service. So, I canceled my order and am going to a mom and pop place and giving them my business because Best Buy is just too big a store to care about little old me.
Response from Best Buy
November 04, 2024
Hello, Eileen!
When it comes to an appliance delivery, I know it's crucial for this to go as planned. That said, I hate to hear what occurred with your washing machine, and I understand your disappointment in this delayed delivery. We never want this for a customer, and we'd expect you to receive the best support with something like this.
If you'd like assistance now or would like your feedback formally documented, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your private message with “This is in regards to my Google review 64387535” and share your full name, email, and phone number to connect with a live agent within hours of operation.
Thank you,
^Allison