Best Buy Quail Springs

I’ve been a Best Buy member for a couple of years. I recently bought a garage ready fridge from Best Buy. They dropped it off with the handle missing. They set up a second appointment for 2 days later to install it. That day I get a call from one of their agents who made it seem like it was my fault the handle was missing. It was one of the rudest calls I’ve ever gotten. If I didn’t have my tv and other fridge on warranty through them I would be canceling my membership. The arrogance of the agent was unreal. When I asked to speak to the manager, his response was “I’ve been with best buy 28 years, nothings going to happen.”

Do not shop here they lie and cheat by over promising and under delivering. I waited a long time to purchase a home theatre receiver not a entry level but one that I knew would cost between $1,000 to $2,000 I finally talked myself into making the purchase and I was told that delivery and installation would be Friday between 11am and 2pm so waited and waited checked the app every hour it kept saying we’re coming until about 3pm I decided to call the store then I was informed that they aren’t sure what’s going on and they don’t know when the delivery and installation would be done but they would find out and call me back they did call me back a few hours later to inform me that they’re still not sure after waiting for over 5 hours guys don’t spend your money here service was the worst ever that was a couple of weeks ago and I still haven’t received a full refund.

Best

Came to this location, looking for TVs. Staff was helpful. Prices were a little bit more expensive than Sam’s Club. Overall it’s a good store, ample parking knowledgeable staff. Still went with Sam’s Club to to price being lower.