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Best Buy Quail Springs
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Quail Springs
How do I check product availability at the Quail Springs Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Quail Springs Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Quail Springs stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Quail Springs Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3423 reviews)
Ben M
March 05, 2025
1 out of 5
Found a decent deal on an open box action camera online and drove 40 minutes to come pay/pick it up (since online ordering does not work, apparently). The online description said all accessories were present or a suitable replacement was included. Upon arrival, a manager found it for me and told me it just didn't come with a memory card. I agreed to that and paid the asking price ($32) below normal. Turns out it was missing both the memory card and battery. Instead of delivering on written and verbal promises, customer service said they could either refund, I could buy a new battery, or exchange and pay the difference for a new camera. They even went as far to try to disprove that the open box listing online was not valid because the online price was $2 cheaper. Customer service said the reason for the discount was due to the missing battery, but the cost for a new battery is 10% more than the discount.
Usual experience with BestBuy nowadays, unfortunately. Very disappointing.
•mia •
March 04, 2025
5 out of 5
I use best buy for all my electronic needs
Rhenay K
February 27, 2025
2 out of 5
I was in there about 30 minutes and the first 20 I sat and I'm in a wheelchair. I sat in my wheelchair. Nobody approached me. Nobody said. Can I help you or nobody will be with you in just a minute. No it was terrible
Response from Best Buy
February 27, 2025
Hey there, Rhenay,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience in-store receiving support. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64866353" and share your full name, email, and phone number.
Thanks,
^Jacob
Lana M
February 19, 2025
5 out of 5
Great Service from Matt! Thank You!