Best Buy Quail Springs

Came in with a reservation for Apple Care. The Geek squad associate was very rude. She kept giving us wrong information, telling us the $49 repair would cost more, that we would be responsible for the parts cost, that they aren't an apple location, etc. I made a phone call to Apple Customer Support and when she saw me on the phone and I told her who I was calling, she changed things and said it was only $49 like I had said. I stayed on the phone to speak more with Apple Support and they asked for some information. When I asked the Geek Squad employee, she refused to give me the information, then told me Apple Support didn't know Geek Squad procedures, then turned her computer around and told me "This is what I can see. Read that off then." The Apple Support Associate offered to make me a reservation somewhere else later in the week because she could hear the associate raising her voice at me and told me there was no need for that kind of rudeness. When another Geek Squad Associate joined us, the previous Associate suddenly was answering our questions, being very polite, smiling, etc. All in all, it was an awful experience with this Geek Squad and Best Buy.

Best bug known to all, this has all needed things but and staff are good and responsive

I was looking for a TV online and all over and they had will be wanted cheaper Than amazon and walmart. Ordered online drove over there and they loaded it into my car within five minutes

Giselle And Ali really stepped up and helped my issue. They took the time to examine the issue and fix it perfectly