Best Buy Quail Springs

I cannot say enough wonderful things about my experience at Best Buy this past week. On Saturday, my family and I went in to purchase a laptop. Unbeknownst to me, my gold diamond wedding bracelet broke off while I was in the store. I didn’t realize it was missing until later, and over the next several days I retraced every step I had taken calling other stores and restaurants, searching my entire home, and hoping against hope that it might somehow be found. What I didn’t know at the time was that an honest and kind employee had turned my bracelet in to Lost and Found. By Wednesday, after many phone calls and growing worry, I was finally connected with the store manager, Uche. From the very first conversation, he was one of the most pleasant, compassionate, and professional people I have ever spoken with. He personally helped coordinate everything and made the pickup completely seamless. When I was reunited with my sentimental bracelet, I was overwhelmed with gratitude. In a world where it can be easy to lose faith, this experience reminded me that there are still truly honest people who do the right thing, even when no one is watching. I genuinely believe this was God answering my prayers. Thank you to the incredible employee who turned it in, and especially to Uche for his kindness and leadership. Because of people like you, Best Buy has earned my trust and loyalty for life.

The supervisor i believe his name is Brian showed no interest in helping me regarding my tax exempt card he said go online and there was nothing he could do he mentioned downloading the app which i stated " I've done that it isn't working....still he showed no interest in helping me and he didn't...."but" always keep the faith because someone will come through for you and that is exactly what one employee did. I wish I could remember his name...The employee walked me through it and even updated some information for me on their system which was a blessing. A lack of eyes always allows a supervisor to act one way towards their customers.

Mostly staff are friendly and professional.

Bought our TV here. Lots of help from the staff. Very satisfied