Best Buy Quail Springs

I went into Best But and Geek squad unsure if i could get help with my IPad . Lyrical was so kind, so professional and so helpful. I honestly almost left with tears in my eyes because I now had an iPad I could use. Thank you so much Lyrical.

I was at the store looking to buy 2 laptops. Spent around 20 minuets browsing and waiting for someone to ask if I need help obviously no one came to help. I asked one of the sales ladies if she can get one of the displayed laptops to be turned on to check the screen resolution and oh my god she was so rude when she said you need to get one of the inventory guys for you to turn it on. Well thank you for your help. I asked another guy if he can get me this laptop I want to buy it he said I’m with another customer, ok than you for your help too. Left the store super angry called the store and asked if I can talk to the store manager the guy on the phone said the store manager don’t take phone calls. No wondering your customer service staff acting this way if you aren’t able to take phone call from a customer. That being said, I’m done dealing with Best Buy after years of business as Elite member.

Had an issue with a delivery. They texted me all SATURDAY and told me to prep the area for delivery. Then in the afternoon, they sent me a text stating that it would have to be rescheduled. I called the 800 number and was routed to someone in MALAYSIA who could barely speak English and had no authority to correct the situation. SO...I drove to the Best Buy at Quail Springs to cancel the order and return everything (About 3grand worth of stuff). The GM Ugeche took the reins, called the delivery guys, advised them that they were in error, and got the delivery done on the following delivery day. Then made up for my Saturday by making a small discount. He and Dylan are awesome, and I suggest you find them when making a big purchase. But for them, I would have canceled the sale and drove to Hahn or Metro. HOWEVER, Geek Squad is the best warranty in town (got screwed by Metro's warranty), so Best Buy is my first choice. Ugeche and Dylan saved that from changing.

Bought a new laptop and had info transferred over. Picked it up today with a tutorial. The young lady gave us adequate service but hubs and myself left with the feeling that as an " older" couple she was irritated that we didn't immediately grasp all the new tech and was a little condescending. Oh well....sigh.