This is an appreciation for the service center worker at Burlington Best Buy, Gio! I have been having troubles with my laptop screen flashing on and off, along with my keyboard and brought it in a few weeks ago to be shipped in and repaired. After it being returned, the wrong part was fixed. Aggrevated being the situation, i bring it back up, reasonably upset. I was spoken too by 2 others, one of them is Eric (I can't remember the others name I'm so sorry😭) who helped me understand what might have happened, and looked into it. But Gio, he is the one who truly took the matters into his own hands and helped me vocalize how I felt towards the repair center, got our money back for the mistake, and communicated with me every step of the way! I couldn't be more appreciative of him for his help, his gratitude and his kindness to taking care of such a situation. I only hope he is admired for his actions, and look forward to coming back to thank him personally!
Thank you so much, Gio!
The staff here are SO friendly and helpful! Atmosphere is what makes me return to this location any time I need something. Thank you!
Trevor my salesperson was very knowledgeable and helpful.
Unhelpful ....uninformed...changed nothing.
Response from Best Buy
April 08, 2025
Hi, Alison,
Thank you for your review. We know it's challenging when you don't get the level of service or assistance you need. Creating positive experiences for our customers is really important to us, and we appreciate you taking the time to share your feedback.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 65021678.
Kind regards,
^Pre