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Best Buy Simi Valley
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Simi Valley
How do I check product availability at the Simi Valley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Simi Valley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Simi Valley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Simi Valley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1454 reviews)
Farid S
March 11, 2025
5 out of 5
Nice and knowledgeable staff.
Dean C
March 06, 2025
1 out of 5
Purchased a washing machine, and the installers came out and installed my washing machine & 2 hours later, my garage was flooded. Tried to call the store and was unable to get a hold of the store directly. I kept talking to the national line, who told me all they could do was send another installer out 4 days later. I will not be purchasing any further appliances from Best Buy. Worst customer service ever.
Response from Best Buy
March 06, 2025
Hey there, Dean,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with your service appointment. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64896728" and share your full name, email, and phone number.
Thanks,
^Jacob
Jill D
March 02, 2025
5 out of 5
Brian was very helpful and knowledgeable about their products. We are very happy with our purchase. Good products!
Jose J
February 07, 2025
4 out of 5
The store didn't accept my return because I didn't have a physical receipt. Disappointed with the customer service.