Best Buy Simi Valley

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Very poor customer service, tried to speak to a manager for an installation inquiry. No one available; CS rep spoke so fast it was not possible to communicate as if no time to answer basic questions. Obvious CS is not a priority; now may have to return dash cam if answers to questions can’t be discussed with a manager. Is there no one to answer technical installation questions and compatibility with a specific vehicle?

Great customer service, I love all electronics, amazing products and people!😀

I just want to tell you about your employee George at the Simi Valley store. He helped me to get a new iPhone 17 and upgrade my Verizon account that we have had for 37 years. He was so patient and got me the best deal possible. I also had him upgraded my daughter iPhone. George is a gem. I will never step foot in the Verizon corporate store at Simi Valley town Center mall! They do not care about their customers. I have always had the best customer service and care at Best Buy!