After buying an expensive OLED TV, a DVD player, an over the air recorder, and a flat antenna, I continued to have problems getting a signal, or even a clean signal, on my TV and recorder. My old TVs had no problems with this. After the Geek Squad installed the TV, and the sound bar that I got somewhere else, they came twice more, at no charge, to figure out what wasn't working. The experience at the Best Buy store was a very positive one, from the clerk/technicians that served me to the manager who was helpful. My problems with signal/ pixelation was solved and I am one happy customer. My wife and I agree that buying the Geek Squad service contract has come in handy so many times. The only caveat is
that the phone system, and getting through via phone, is near impossible. Overall, the experience was exemplary. Thank you, Best Buy.
Poul Sandersen
Donnie C
December 31, 2024
Waited around for 10 min for soundbar assistance. Nobody came to help
Response from Best Buy
January 02, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64630502" and share your full name, email, and phone number.
Thanks,
^Jacob
A little pricy for my taste
Positivity P
December 17, 2024
We love watching all the Football games this season on our new smart TV from Best Buy.