Best Buy Fox Point

Sam was super helpful

Great service

Placed order at different location for a shipped item. Shipping service was Roadie and shipped from this store. Employee stole my $700 item and swapped it with a worthless one. Recorded the entire process.

I recently purchased an open-box Dell 15.6” Touchscreen Laptop from the Best Buy website listed at $284.99 in “Good” condition. The listing clearly stated it was sold by Best Buy and available at the Fox Point, WI store location. The same laptop retails for around $600 new. Before purchasing, I went to the store to inspect the laptop in person. It appeared to be in excellent condition and worked properly. However, when I attempted to purchase it in-store, it rang up at $485. Employees and the store manager refused to honor the website price, despite the SKU number matching exactly and the listing not stating “online only.” I was incorrectly told it was sold by a third-party seller, which was false. I was then forced to purchase the laptop online while standing in the store. Just minutes later, I received confirmation that the laptop was ready for pickup the exact same laptop already sitting in the store. Later, when I returned to pick it up, an employee offered an additional $20 discount for the inconvenience if I returned and repurchased the laptop. After returning it, the store again could not sell it back to me at the correct price and told me I had to wait over 2.5 hours for it to be released back into inventory so I could repurchase it online again. During this entire process, I was repeatedly pressured to buy more expensive laptops with fewer features. I was also told I could only receive the additional $20 discount by applying for a Best Buy credit card. The employee began entering my information for a credit application without clearly explaining that my credit would be run. I find this extremely dishonest and unacceptable. In the end, I eventually repurchased the laptop online for the original $284.99 price, but the entire experience was frustrating, misleading, and handled very poorly from start to finish.