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Frequently Asked Questions About Best Buy Natomas
How do I check product availability at the Natomas Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Natomas Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Natomas stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Natomas Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2246 reviews)
Vincent S
March 29, 2026
5 out of 5
Great prices. And Awesome customer service.
Gary S
March 22, 2026
1 out of 5
Apparently, this location is known for poor management, as noted in other reviews. Today, I tried to return an online order that arrived damaged. After getting the return process started through customer service, they advised that if I did not want to wait for FedEx to pick up the item, then wait an additional several days for the refund to be processed, I could take it to a store for immediate return/refund. So, I drove 50 miles to the nearest store in Natomas, Ca. I brought the item and the email with return info with me, and after waiting for manager Jorden Marquez to show up, he spent several minutes reading through the notes and emails, only to tell me I had to ship the return through FedEx, no in-store return option. He refused to help, stating there was nothing in the notes about an in-store return, despite what I was told by customer service. I tried calling corporate customer service but they were closed. So now, I'm going to have to contact customer service AGAIN, and have them sort it out, a 100 mile day for nothing, and a manager who chose the easy route and to lose a customer. BestBuy as a business is now off my list, Jordan Marquez is not management material and I'll continue to post reviews.
Note: After seeing the canned response from BestBuy, I will NOT try contacting them via social media. They need to step up and deal with this customer directly, but I doubt they will. They have my contact info.
Response from Best Buy
March 23, 2026
Hello,
Thank you for the review. I can understand your concern with your recent return experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 133616
Robert A
March 19, 2026
1 out of 5
Worst Best Buy ever no employees to help customers just standing around doing nothing.
Response from Best Buy
March 19, 2026
Hello, Robert,
It can be frustrating when you aren't able to get the assistance you're looking for. If you are still in need of help or want to formally document your review, please send a private message on social media. Please include Google Review 131211 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
juan l
March 19, 2026
3 out of 5
They never have anything on the shelf