Best Buy Natomas

Su personal es muy atento y cordial

Terrible service! Kevin the store manager has done everything in his ability to NOT help with scheduling a return / replacement of an order . Once I tried to speak with other workers he gave them an order to don’t answer answer me because he is the store manager and he already spoke to me. I would say indefinitely that Kevin is probably in his peak of his career and blinded by his power he is under doing his responsibilities and took the easy road to route me to the phone number to do the process he can easily do trough the computer in the store! Terrible service!!!!!!

The salesman lied to start with, bought a floor model tv stand was supposed to be included it wasn't they sent delivery guys who admitted they don't do tvs which didn't matter anyway because they didn't deliver the stand, so I went to buy another stand and the same salesman said the drivers must have unwrapped and unboxed My tv and took the stand out of the box then took all the wrapping off the TV and put it back in the box, good thing I took pictures, and a month later the customer service (not from this country) is still trying to set up a date to come take the TV out of the box and plug it in now there's a brown spot on the screen,which according to Google could be caused by damage to the way it was shipped to me, but as dishonest as they have been I highly doubt the would honor the warranty, all I have to say is buyers beware.

Best Buy scammers. They took my money and refuse to provide either the product or a refund. I am filing complaints with the BBB and the FTC. For almost a month, nobody has cared and nobody has wanted to solve the problem. They have been using my money for a month, but the worst part is that over the past three weeks they have caused me tremendous emotional distress and frustration through their negligence and lack of accountability.