Best Buy Natomas

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

I have always purchased all my appliances at Best Buy. They always help me with free installation. I bought a refrigerator for my mother at Best Buy. The product page of this refrigerator at Best Buy also shows free delivery and free installation. But this time, two delivery workers refused to install it for my mother. My Mom ask them help open the box.They even wouldn't want to open the package. My mother is 70 years old. In the end, she had to open the refrigerator by herself. She told me she was very tired. She already had high blood pressure. This caused her blood pressure to be very unstable today. I have camera videos record as evidence. If the webpage of Best Buy claims to provide free delivery and free installation, but doesn't do so, this is an illegal act of cheating customers. I can sue Best Buy in court. I need Best Buy to give me a reasonable response to this matter. This makes me very angry. An untrustworthy company will not be protected by God. Below are my purchase and delivery information: Best Buy: Our service partner from Pilot Freight Services has been assigned to your appointment on 6/1. Your arrival window is 11:30 a.m. - 3:30 p.m. Make sure to complete all your prep now and track your status

Geek Squad pricing is very expensive. I wanted to install a new battery fir my laptop. Thru told me they only have 1 tech and they would have to keep my laptop overnight... no way! I went to Batteries Plus, got my battery installed in 20 minutes and it was less expensive.

I'm a long time shopper and total member. 2 days ago a manager made up an actual problem with no evidence of the reason but when talking to corporate about the BANNING ME FROM RETURNING ANYTHING I HAVE BOUGHT, for one store ma