I always enjoy coming in here. They have a bit of everything you need for electronics all in one place. The IT help here is amazing as well
I bought 5 TVs. 4 65 inch and 1 75 inch. When I brought them home, it was raining lightly. It rained a little bit when I put the TV in the car. But after driving for 1 minute, the rain stopped. My store is only a 5 minute drive away. When I got home and opened the box, one of the TVs was broken. Today I went back and wanted to exchange the TV but the staff said they couldn't exchange it because I picked up the TV when it was raining. I told her that it's the same whether it's raining or sunny because the TV's screen was broken when I opened it, not because it got wet in the rain. If the TV couldn't work because of the rain, I would accept it. But it still works and the screen was broken when I opened the box. I advise you to check the product before taking it out of the store when you buy it here. And I don't like her attitude, maybe because I'm Asian. If possible, I would give her 0 stars. 1 star is still high.I left the broken TV and hope she doesn't sell it to anyone.and what shocked me the most was after i asked her where my receipt was she took it out of the trash.omg.i think best buy should get rid of such rude employees.
Response from Best Buy
July 11, 2025
Hi, Alex,
Thanks for taking the time to leave a review here on Google. I can understand expecting to receive support in a friendly and empathetic manner, especially if it concerns a broken product.
So that we can look into this closer, please send us a private message on social media. Our team would be happy to help you on any of the following platforms:
Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport
Be sure to mention the phrase “Google review #13625” when reaching out, and please include your full name, phone number, and email address.
Regards,
^Ravi
The guy that greeted me was nice but then I couldn't find anyone to help me find the right type of ink for my printer
It was awful they were no help at all