Best Buy Burleson

Daisy was great and well informed. She highly the recommended the upholstery cleaner we got and gave great advice on coverage options for all devices! Quick and easy!

I know they're usually better than this, but their manager doesn't strike me as a manager at all. Mostly refused to help us choose the right speakers for us. They claim they're just too busy because there are like 20-25 customers TOTAL on a Saturday morning. That is not "busy." Just wait til' Christmas!!! Your gamer kid manager will not be up to it. I promise you that.

Bought a PS5 pro from there, console crashed and pretty much wouldn’t power on anymore, mind you I only had it hooked up for a week. Went to get help and was told nothing they can do about it, have to go thru Sony.

After discovering that the “Open Box - Like New” TV we purchased from another Best Buy location had a crushed/bent corner on the screen once we got home and opened it, we drove to this location hoping to return it since it was closer to us. Unfortunately, because the TV was physically damaged, we were informed it had to be returned to the original purchase location instead. Even though the original store was already closed by that point, Danielle and Devon were still incredibly kind, empathetic, and genuinely tried to help us figure everything out. They took the time to explain the situation, attempted to find a solution, and treated us with compassion instead of making us feel dismissed or like an inconvenience during an already stressful situation. Customer service like that honestly makes a huge difference. What stood out to me the most was that when I came back the next day to pick up a new TV, Danielle immediately remembered me from the night before. She apologized for everything we had gone through and asked if we were able to get the situation sorted out. The fact that she remembered and genuinely cared enough to ask meant a lot to me. She was extremely sweet, personable, and made the experience feel much more human rather than just another customer interaction. Both Danielle and Devon were professional, patient, and compassionate throughout the entire experience, and even though they weren’t able to directly process the return themselves, I still left feeling heard and cared about. I truly appreciated their effort and kindness.