Geek squad was very helpful and knowledgeable
I love best buy, it's pretty cool. Not much more to say about it. The staff is awesome.
I came here for Geek Squad. They were fantastic in helping me fix my pc tower. I was worried I wouldn't have it working as I have two more weeks of the college semester left.
Had a GREAT experience yesterday (4/13) and a simply HORRIBLE experience today!
Bought a Garmin solar assisted smart watch yesterday - they were MORE than glad to assist me then. Having problems getting the USB power cord to function, I went back. Couldn't get ANY Best Buy employees to even LOOK at the cord/connection; I was sent directly to Geek Squad. No one there would even look at it. Spencer said my only choice was to make an appointment for a future date because he was "going home in two minutes", once again without even so much as looking at the watch they were SO happy to spend time selling me yesterday!
Went to Greeley Best Buy next. The "door greeter" (Jon, I think) tried his luck (not even suggesting Geek Suad) before suggesting it was defective and should be returned (within 3 minutes and didnt even have to plug it in). They didn't have a replacement but were more than happy to have a replacement sent to my residence within two days! Yes, I lost all my setup and data but, at this point, I was just pickled tink that I receiving positive customer service!
If I were so bold, I would suggest Loveland/Centerra Best Buy employees spend some time at Greeley in order to learn what customer service is!
Response from Best Buy
April 15, 2025
Hey there, Dean,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues with your recent watch purchase and I can definitely understand your concerns surrounding not being able to get support. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) further support. Please start your message with "This is in regard to my Google review: #65042582" and share your full name, email, and phone number.
Thanks,
^Jacob