Best Buy Loveland

On Aug 16 I purchased an open box Oled LG TV. The folks who helped me said they were tested for all faults and problems. After spending over $700 and hauling the TV home and setting it up there was a burn in image on the TV so the next day we returned it. Asked for a manager and she proceeded to have Geek squad test it. They instantly found the same problem and junked it out. I asked the manager if she could help me out considering the faulty TV and time gone and she said you can return it or exchange it. I told her that I was told the tv was tested but obviously wasn’t true to the tag. She was quiet and condescending towards her fellow employees. Did not apologize or show any empathy or sympathy for the situation. This manager just wasn’t actively listening to me or the situation. I was being pushed out of the store. Best Buy is more concerned with protecting the company than offering great customer service. I’ve scrolled through many of the reviews and there are many occurrences with poor open box experience. It’s a shame management can’t show integrity and own up to failures in quality checks. I wonder how many folks have purchased open box items and just haven’t noticed the burn in. I will not be doing business with Best Buy. You just can’t trust what they tell you even in person. I’ve been shopping with this company for a long time but that is about to change. If you are interested in buying open box items at Best Buy just be careful.

Good customer service and a lot of inventory.

Ordered a watch on line. The store said it was in stock and could pick it up that day. Drove 20 miles to the store and when I got there they did not have one, wouldn't have one for at least two weeks maybe. Waste of gas, time, etc. The store should know what is in stock at the store.

There customer service was horrible. Walked around for over 30 minutes no one said a word.