It really baffles me that there's no flexibility in open box item pricing. Even more so when the tag reflects what's included in an inaccurate manner.
To be clear, this rating is aimed towards their inflexibility, rather than the customer service, which was at least decent.
It really saddens me that a once dominant retailer in electronics has fallen so far, it's easy to see the writing on the wall that they're slowly going the same path as Frys Electronics.
The only reason why I chose to make a purchase today was because a similar product I wanted was available, and I'd rather buy locally to be able to return, if it doesn't meet my expectations.
sold me a broken laptop, would not replace it it unless i paid $800 more. made me drive to longmont because they had the laptop that i could swap out with the broken one. got to the longmont store and they still wanted me to pay 800 more. refused to take my return. Scam artists. I will NEVER buy another product from best buy as long as i live
I went in for computer issues. The squad knows their job well. I was very satisfied. Shenjen was attentive and professional.