★★★★★
AJ provided excellent customer service at Geek Squad. Very professional, knowledgeable, and helpful throughout the whole process. Took the time to explain everything clearly and made the experience smooth and stress-free. Highly recommend working with AJ
About 20 employees, and 6 customers. It's weird in there, always. But they always have what we need.
Response from Best Buy
May 07, 2026
Hello, Carrie,
Thank you for your review. It can be really disappointing when you don't have the experience you're hoping for. If you would like to formally document your review, please send us a message on social media. Please include Google Review 149750 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Lowest Customer Service Ever!!!
Response from Best Buy
May 04, 2026
Hello, Henry,
Thanks for taking the time to provide us some feedback. We want all of our customers to receive the assistance that they're looking for. If you are still in need of help or would like to formally document your review, please send us a message on social media. Please include Google Review 148731 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Was convinced to get the Geek Squad protection for a brand new laptop and that they’d transfer over files, setup anti virus, and Microsoft office take care of all setup so there were no issues. Dropped it off and the person checking it in had no clue what they were doing then we go to pick it up and they tell us to just do it all ourselves. $180 to be told they’d do it then handed back to us saying do it yourself. Ridiculous.
Response from Best Buy
May 02, 2026
Hi there,
Thank you for leaving a review. I can understand expecting your new device setup and services to be completed as expected. This is far from the experience we want our customers to have.
Please send us a private message on social media so that we can take a closer look at this matter. We would be happy to help you on any of the following platforms: Facebook (https://bby.me/qSQfrx), Twitter/X (https://bby.me/ISPUeX), or Instagram (https://bby.me/L7fWoG).
Please mention the phrase “Google review #148095” when reaching out.