Best Buy Roseville

This happened a few years ago on Super Bowl Sunday—a quiet early evening, which is exactly why I stopped by. Despite seeing at least 6–8 employees, many just chatting with coworkers, not a single one greeted me or offered help. I said hello to at least two staff members who looked at me, didn't greet me back, and scurried away before I could ask anything. At one point, another staff member nearly walked into me while I was standing at a display, sighed as if I was in the way, and walked off without apologizing or acknowledging me. It felt dismissive and unprofessional. Sebastian was the only employee who approached me and asked if I needed assistance. They were courteous, knowledgeable, and showed me open-box options. I’m not sure if they still work there, but their professionalism and enthusiasm to assist was appreciated. I emailed store management to recognize Sebastian and share my concerns but never received a response. Even during slower hours, customers should feel acknowledged—not like an inconvenience.

I brought in a desk printer and a PC tower for recycling. Both items are bulky and heavy. I'm a senior, nearly 70. I asked the guy at the entrance how to get them from my car to the door. He said, "take a cart" while he was holding his phone and intently looking at it. He didn't offer to help and 2 male cashiers were standing against the wall doing nothing either. Really Best Buy?? That's how you help your customers? I had a monitor too but you guys charge $30 for that! I can bring it to a small business store for $5. Ridiculous.

Me encantó

I showed up 30 minutes before close expecting to find a vacant store. Instead the store was fully staffed and everyone was eager to help me find exactly what I needed. There were two cashiers helping people check out when I left and when a line started to populate people joined the two cashiers to help people leave the line more quickly.