Best Buy Roseville

Always has the gadgets I want. And I get it immediately.

The phone system is horrible. You get redirected everywhere. Not sure if I'm even talking to Bestbuy or some random call center. After getting redirected 4-5 times they disconnect me. Tried twice and both times they just disconnect me.

Very terrible experience! My 18yr old son was given money for graduating so he went to Best Buy to look at earbuds. He was trying to decide whether to purchase them at Best Buy or look at Amazon. He put the ear buds down. On his way out he was stopped by an employee asking for the ear buds that he supposedly stolen. My son said he had put them down in the store. They brought my son to the backroom where he emptied out his pockets and bag which they didn't find anything. They pulled up the cameras and it clearly showed my son had set the ear buds down and 2 min later an employee picked them up. After yelling and continously accusing my son that he had stolen these earbuds and after he seen the cameras which proved he didn't steal. He didn't apologize for his mistake for falsely accusing him. Instead he proceeds to tell my son that he is not allowed at the store for 1 yr or he will be trespassing and he took his picture and information. My son called me once he left the store to tell me what happened which I'm beyond upset for how he was treated. My son called and spoke to a manager by the name of Devon. He apologized for what happened and offered a discount on his next purchase. I don't believe my entire family will not return to a Best Buy ever after this incident. My son was embarrassed and humiliated by these employee's and they should consider hiring better loss prevention! Shame on you Best Buy in Rosevile!!! This will have an ever lasting effect on my son for his he was treated by the staff there!

So I came in to purchase a kitchen appliance. I worked with someone named Muaz ( I think that's how you spell his name) at the checkout I swiped my card and it printed a gift card. I asked him if it came with one and he said no and everything was good for me to leave but when I asked for my receipt he said something went wrong and went to get a supervisor. He stated it didn't go through but when I pulled up my bank account it went through so the supervisor had to void the transaction and I had to do it again. I also noticed that Muaz went and took his name badge off so I think he was trying to be sneaky and pocket the gift gard without being reported by taking his name card off him so it would be tied to him. Won't be going back there again. Very shady.