Best Buy Roseville

Just had my worst retail experience at this best buy. I had placed an online order that stated that my tv would be ready for pickup in 1 hour. I went out to do some other errands. And arrived roughly an hour and a half after I had placed my order. When I went inside, I talked to customer service and they said it wasn't quite ready, but that they would "prioritize" it. I waited for 10 minutes next to the cashier before saying that I was going to walk around the store and wait for my order to be ready. I walked around the store for almost 40 minutes and received no update on my order that should have been ready 1.5-2 hours prior. I went back to the front of the store to ask if it was ready yet and the cashier said "not yet". When I asked for an eta, he said "I don't know. Could be 10, 15, 30 minutes." At that point I just decided to leave. The employees were friendly enough. But they weren't considerate of my time whatsoever. And they didn't really seem to care how long I had been waiting for something that should have been done well over an hour prior. I won't be returning to this best buy for any serious purchases.

I ordered a chest freezer and got a message that it was picked up when I didn’t pick it up. I tried to call the store but apparently Best Buy doesn’t have a phone??? So the customer support said they didn’t know if it was there. I then drove the 35 min to the store to sit around for 45 min until I had to leave to not be late to work. Terrible customer experience from not being able to contact the store to being left in front of the store with no updates for 45 minutes. $300 and an hour drive later, no chest freezer that I ordered and no way to call the store back… do not order from here

Tim was super helpful got me the laptop on what I needed without trying to upsell me on other things. Thanks Tim general manager!!!!!

David in the home theater was amazing to work with, he was friendly and knew his stuff! We went over all the key differences and found the perfect tv for my needs!