Best Buy Roseville

First off, Nick S was great to work with. I would recommend you ask for him if you have a problem with anything that happens at this store. However, I shouldn't have to drive to a store to resolve my problem. I have been a Best Buy member since 2011 and their card/card services are horrible to work with. Dealing with them is painful. They couldn't manage a simple address change. A year ago, I ordered online and had to call best buy member services because it was past due to arrive and hadn't changed status since it shipped. There is no way to get routed to a store so you get routed to the team in India who can't tell you anything more than what's available on your BB account. Both times this caused me to have to drive in and resolve in person. To best buy corporate: dump your contract with whoever you're overseas partner is, you're hurting your brand. Think about how competitive your market share is getting.

the employees here are super nice and friendly , especially when you are buying a phone here. my only complaint is that i came here to get my screen protector applied onto my ipad but they told me they couldn’t promise that it would be applied successfully and that there was a change they’d break the two screen protectors i brought it. they said if that were to happen they would offer a discount on a screen protector in-store but i would still have to pay for it. so i would recommend going somewhere else if you need a screen protector to be applied for your tablet

I had a very disappointing experience at the Best Buy in Rosedale. I came in to use my rewards, which were clearly visible in my account. However, one of the employees not only removed the reward but also showed it to other employees before doing so, as if it were a joke. This behavior was unprofessional and unacceptable. When I asked for clarification, no one provided a proper explanation or made an effort to resolve the issue. I’ve been a Best Buy plus member, but this experience has made me question returning. I hope management looks into this incident and ensures employees handle customer rewards respectfully and professionally.

The fact that I loathe my wallet in your store and I can’t talk to an actual person who is in the store to find out if it’s there or not is mind blowing to me