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Frequently Asked Questions About Best Buy Roseville

How do I check product availability at the Roseville Best Buy?
How do I check my order status?
My local Roseville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Roseville stores’ holiday hours?

Recent Reviews

4.0
(3603 reviews)
Cyrus M
July 08, 2025
1 out of 5
I understand making sales are an important part of business. Employees to be trained on your policies & thoroughly understand that extending the truth in any circumstance of a sale and its protections or 'guarantees' do not necessarily mean making the sale is off the table. But answering a question that I asked several, several times regarding the TV, if it goes on sale even further, & what the policy was with 'Price Match Guarantee' was flat out inaccurate info and a huge turn off and actually upsetting... this was a fun purchase, why lie? If the answer is 'they didn't know', well, that's your responsibility, not mine in terms of knowing your company's procedures. Here's the truth on Price Match Guarantee despite what a sales person tells you: It is a 100% no go unless that item was not on sale at all in anyway. The item cannot be bundled with anything. The item cannot have a 'free delivery' attached or anything at all in the slightest. I asked this question countless times. I've wasted my time on the phone 2x now with the price of the 77in LG C4 dropping drastically. The first time I was told it wasn't delivered yet so I would have to wait till it arrived... ok, sure (would have liked that info as well - I did already pay for it... so, ya know, you had my end of the deal). It dropped $300 again but at this point I'm told no, not in anyway can I get a price match because of x,y & z... not one reason, but 3 reasons. "If this drops in price you guys will match it?" "100%" No, that was false in 3 ways. I bought 3.5k in products that day. Everything was with the same person. If the answer was 'No' at the time, I likely would have been fine with it, but I would not have wasted my own free time trying to exercise something I was told I had. Which is a similar problem I had when my delivery got cancelled and I had to tell all the managers I'd lined up that day for coverage of me being gone... that it was in vein and I'd have to do that again... so, not just me that time.
mr p
July 03, 2025
5 out of 5
Bought a tv about 2 years ago. Fantastic customer service all around
Daniel 1
July 02, 2025
1 out of 5
Horrible experience. Lazy, inattentive sales staff. The greeter was very rude and unhelpful. I had to wait forever and finally asked for the manager who was a smarmy little guy who was dismissive, argumentative and patronizing to the point of being insulting. I left without purchasing anything. I'll buy online, at a different store, instead.
YEVHEN M
June 30, 2025
5 out of 5
Прекрасно

About Best Buy Roseville

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