I wish I could give a 0. I work from home. My hp laptop, not even a year old, just stopped working/wouldn't turn on. I sent it in through the geek squad. No support whatsoever while you're out of your laptop. They should definitely provide a loaner, especially since its within the warranty time period. Absolutely disgusting. Got hung up on by customer service after 15 seconds. Real classy best buy. I love how you stand behind your product and your clientele.
Response from Best Buy
May 01, 2026
Hello,
Thank you for the review. We understand your recent experience with the Geek Squad was not what we strive to provide.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 147619
I was able to get service the same day
Typical Best Buy. In and out. I found what I needed.