Best Buy Sherman Oaks

Mike the Manager is FANNNN TASTIC

There’s a reason why this place has low ratings. Their customer service is awful. Bought a TV in “excellent” condition and it came without the remote. I came back the next day to pick up a remote but they ended up charging me instead of replacing the one that wasn’t in the box. Not sure if they’re not meeting their sales and needed the extra $14 to meet their monthly goal but that was just not it. Mike and Marco were the managers I spoke with. UPDATE: They sold me the wrong remote BTW I had to come back and return it. But this time Kathy helped me out and she took great care of me. She refunded me for the inconvenience and provided a $20 giftcard that I used to purchase the correct remote.

Went in to return something I bought a couple weeks ago, and the manager gave me a hard time about it. He told me that if I make too many returns, my Best Buy Total account could get flagged. That didn’t sound right, so I called customer service—and sure enough, they told me that’s not true at all. Pretty frustrating to be misled like that, especially when I was just trying to follow the return policy. I’ve shopped at Best Buy for years, but this experience really left a bad taste in my mouth.

I paid $249.00 to have the Geek technicians set up my 65” Tv. The next day it wouldn’t turn on The technician couldn’t come for over a week, then they canceled the my service call, on the day they were supposed to come.