Frequently Asked Questions About Best Buy Chesapeake Square
How do I check product availability at the Chesapeake Square Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesapeake Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesapeake Square stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesapeake Square Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2470 reviews)
Carolyn P
March 28, 2026
1 out of 5
Customer service is non-existent in the Best Buy that I recently visited
Patricia D
March 18, 2026
3 out of 5
Printer: My printer is printing with lines. I guess this is what the world is coming to. I can't speak to a human to make an appointment for repair I have to go online. I had a question before I make the appointment it just ignored me when I said customer service question. I just gave in and said yes send the link to the calendar. If I am frustrated I can't imagine the elderly folks. Smh.
Response from Best Buy
March 18, 2026
Good Afternoon, Patricia.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience . We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #130952" for reference. You can find us here:
Twitter(X):
https://bby.me/exuzhv
Facebook:
https://bby.me/I5taZj
Instagram:
https://bby.me/4zbBWt
Christy M
March 11, 2026
5 out of 5
Portsmouth Best Buy staff are informative and take the time to explain/answer your questions.
Richard T
March 08, 2026
4 out of 5
Best Buy Geek squad is unbeatable and a great deal. The store has a lot of stock and inventory. Unfortunately though it seems they’ve cut back on staff. The few workers they have are very helpful but it’s hard for them to keep up with any small volume of customers.