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Best Buy Chesapeake Square
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Chesapeake Square
How do I check product availability at the Chesapeake Square Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesapeake Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesapeake Square stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesapeake Square Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2382 reviews)
Charles F
June 26, 2025
3 out of 5
To be honest, i don't know where to start. Customer service was all over the place; both good and bad. Service was a 2/5 though. Also, please stop up selling me to the point I never want to return. You clearly made it so obvious that you weren't even trying to help me at one point. I actually lost money coming to yal, and left with a used hard drive I bought from Amazon that started off new after stating you could fulfill my request. Then when I asked you to please wipe the hard drive so I could send it back to Amazon, you wanted to charge me again..... Like come on. You didn't clone, or even transfer the data properly. Why would I want to send a hard drive back to Amazon used with my personal information on it. Now, either I or Amazon has to wipe that hard drive. That new drive cost me 115$, not including the drive up there twice, because all your calls are rerouted to bestbuy.com along with being given the wrong price by Bestbuy.com.
Lemon S
June 22, 2025
5 out of 5
Super sweet staff, didn’t have enough money for my return but I guess that’s not really their fault
Jackson K
June 21, 2025
1 out of 5
Not a slight at the Geek Squad workers at all. I scheduled a screen replacement through Apple at this location because it was closer to me than the Apple Store. I show up for my appointment today to find out they didn’t even have the part. I was told in order for them to order the part they would have to hold onto my phone until it came in which could take 1-2 weeks. Thats insane. My phone is my ONLY phone, and if I had a confirmed appointment why don’t they have the parts to complete my service on the day for which it was scheduled? How does something like this happen?
LaTrendia R
June 16, 2025
5 out of 5
Wes is the best! I purchased a game online and went to go pick it up at the location near Chesapeake Sq. Mall. Unfortunately, the game looked like a box cutter had gotten to it so it cut side of the game case and the paper that shows the game title. Wes was more than happy to accommodate and reorder another game for me. Even though there is a wait (which is totally fine) I’m very happy that Wes was empathetic towards my hobby as a gamer and offered to rectify this. I’d give him 1000 stars if I could!!!!!!