Best Buy Chesapeake Square

Terrible communication and service! I dropped off my PC to Geek Squad this morning for a 10:20am appointment. Upon arrival I was informed that the tech had called out. However, the next tech would arrive at 11am and would be able to take a look at my PC and give me a call. Eric - suggested I leave my PC & contact information and the tech will get back to me. Well after 4 hours of waiting to hear back and several failed calls and help from the customer service center, I proceeded to take the trip back to the store. Once I arrived and directed to geek squad counter- I noticed my PC still sitting at the counter. When the tech called me up(I didn't get her name, older lady, white, blonde hair) and asked me what issues I was having, I explained my issue and then I proceeded to ask her why wasn't my PC looked at. She stated that she noticed when she looked up my information I did not have a membership for Geek Squad, so she wasn't able to plug it up. I was seriously angered by this information because I pointed out to her that she had my number and could have called me to let me know. Also, I explained to her that when a Geek Squad remote tech helped me 2 weeks ago- they instructed me to bring it in! I asked to speak to the manager -ERIC and he made all the excuses for her. I explained to him the issue and pointed out that someone else could have called me to let me know even if the tech was too busy herself! The information went over his head! I felt disregarded! I have been a valued customer with BESTBUY for over 10+ years. I normally shop at the Virginia Beach location(I've never had any issues at this store). This is the 2 or 3 time I've shopped at this Chesapeake location and will be the last! They will not get another dollar from me! They certainly need to do better with communicating with all their customers- not just the ones in-store!

They had exactly what I needed and the staff was very friendly and helpful.

Always have to oder everything

Mama J was very helpful, Thomas as well. To checkout is another story. Never seen 30-40 year olds act like a 16 year old. Blatantly ignoring me on their phones before during and after checkout. Almost no words said to me. Very odd behavior for an adult working retail.