Shannon N
February 08, 2026
I called with one question. They hung up on me.
They connected me with someone. I asked about a repair.The woman repeated herself over and over. &She hung up on me -- Best Buy, the Geek Squad, should not pay people to hang up on
They are always very helpful with my computer needs.
I only visited to recycle a printer. I won't ever shop here. Their credit card program screwed me in 2004. That was the last Penney of my money they ever got.
Response from Best Buy
February 05, 2026
Hello, David,
Thank you for your review. Having a bad experience with a credit card from a retailer can certainly change your mind about shopping there. If you ever need assistance with your recycling, please feel free to reach out to us on social media with any questions. We're happy to assist.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sam on the sales floor, and Ty in the Geek Squad were very friendly and extremely knowledgeable. They went above and beyond to get my broken phone swaped out for a new one under my protection plan. Then, they helped me learn about the features on my phone that I was unaware of and helped set it up to my preferences. I couldn't be more satisfied. If you are going to the Geek Squad, I do recommend a reservation. It's the best, Best Buy I've ever been to.