Best Buy Liberty

This review is more about Best Buys phone in Customer Service. I called and asked for the Geek Squad and after answering several unrelated questions I was transfered to sales. When I explained the reason for my call I was then transferred to a different department that was not the Geek Squad. I decided to search Google for a different Tech Support Co.

Helpful with my repair

I went to the store to purchase a printer. I waited for assistance while 2 employees appeared to be socializing. Standing nearby I allowed them time to finish. They continued to talk. Another customer approached them about a problem. Both employees assisted that customer. I Walked to the front of the store to find someone to assist me. I could not find anyone to help. I walked back to the 2 employees and waited. One of the employees walked by me without offering assistance. I suspected this was the store manager. The other employee asked if I needed help. I told him what I wanted and asked him questions. He could not answer one of the questions. I asked him if he could find the answer to that question. He said there was no way he could get the answer for me. I then went to the front of the store and tried to talk to who I thought was the manager. Again I waited. When I told him I needed to get help he told me that he needed to go back to help someone else. I left the store and WENT TO OFFICE DEPOT! They were knowledgeable and provided excellent service!!! My recommendation DON’T GO TO BEST BUY!

I am terribly sorry, this review was meant for the Best Buy in Temple TX the review I have deleted. In KC I was very happy with my service there. I just "assumed" it was asking about my visit yesterday at the Best Buy in Temple, since it has been a couple of weeks since I have been to the one in KC. I do appreciate the fact that you were willing to investigate further into my comments. Shows that you are doing a good job. Again, I am sorry I posted this on your site. I have taken it down and will post in the right place this time.