Great employees that were very helpful.
behzad is AMAZING he solved my issue in less than 5 minutes. i am a loyal customer now!!!
Horrible Customer Service through and through
Response from Best Buy
February 18, 2026
Hello,
Thanks for your review. It's unfortunate that your experience was a negative one. We would like to hear more about your visit and what happened. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 119038 in your message to us.
X: https://bby.me/8jkdw1
Facebook: https://bby.me/ro4aav
Instagram: https://bby.me/y2mn7o
Shannon N
February 08, 2026
I called with one question. They hung up on me.
They connected me with someone. I asked about a repair.The woman repeated herself over and over. &She hung up on me -- Best Buy, the Geek Squad, should not pay people to hang up on