Best Buy Liberty

Staff wasn't helpful or friendly

Very disappointed with geek quad. Filed an Apple care claim to fix the front and back of my device. Both heavily damaged due to me dropping it. Scheduled appt for 10:30 arrived on time and was told that she isn’t sure when she will be able to do it because her Apple tech isn’t there yet. She explained how the systems don’t communicate which I guess I can understand but seemed like she didn’t really want to help. Took my phone to the back to run some testing on the device and came back out saying that it’s going to be $367 to fix the front screen but the back was covered for the $58 service deductible through Apple BUT she wasn’t sure if she had the parts. Asked her to go check and she said she thinks they have them…. All around, very dismissive attitude and seemed like she didn’t want to help. Talked to the manager on duty, so he claimed and said that it’s because the front was not cracked and that just because it had heavy scratches on the front it was not covered. So if I go outside, drop it on the floor crack it and come back in, it’s covered. Answer was yes…. Doesn’t make sense, considering they get paid for the repair by Apple regardless. From the dismissive attitude to the BS excuse for not being able to fix the front screen of my device, I will likely never use Apple care or the Best Buy geek squad at this location. My message to management, train your employees to be attentive and actually care about customer service. All frustration with the front screen aside, everyone should be on the same page and it didn’t seem like your employees wanted to help. For all it’s worth, I went to T-Mobile after, and was told by them there that they are notorious for doing that to customers. Ended up just purchasing a new phone, and avoided the headache that Best Buy geek squad caused. 0/10 retrain your employees for good customer service. Do better!

Had what we were looking for

I ordered an HP Victus Laptop for my son that is in the Navy and is taking leave for Christmas. I placed the order on November 29th. A few days later, i went to the store to pick up this item. I was told that it wasn't there. On December 8th, I got an email stating that my order was canceled for failure to pick up. I called to try and reorder this item and was told that I need to wait 10-14 business days for a refund. I do not have the $$ to pay a 2nd time for this item to be here in time for Christmas. My son's Christmas is now ruined because best buy dropped the ball and they refused to make it right!!! I am so pissed off right now! This is my son's 1st Christmas home after joining our Armed forces and Best Buy, single handedly destroyed Christmas for my whole family!!! Stay away from this company at all costs!!!