Best Buy Liberty

worker (doug) racially profiled me the SECOND i entered the store. He followed me around like i was going to steal something then when i confronted him he acted like he had done nothing wrong. People need to learn that NOT ALL BLACK PEOPLE STEAL. PERIOD. other than doug, the store is ok. Got what i needed and left.

Picked up my computer today. Of the four things they were supposed to do it they only did one. Another trip back to the store next week.

I had a great experience with Marihan at the Liberty Mo store. She was very professional in helping me with my car audio purchase and installation setup. Everything went according to schedule and the technician who installed the unit was very skilled.

i got absolutely scammed by the att reps in store. however the best buy employees went above and beyond to try to resolve what att reps messed up for us. Lucas was amazing and helped us multiple days and stayed 2.5 hours past when he was supposed to be off and even helped on his day off. he was on the phone for hours with att trying to figure this out for us. he helped us get the best resolution we were going to get from att. Morgan also helped out tremendously and stayed past the time she was scheduled to try to help us out. nelson was super friendly and tried to help us the best he could as well. all three of them have great customer service skills!! that being said, best buy needs to stop allowing these att reps to come into their store and cause problems for their customers. the reps are trained to sell & that is all. they make it seem like it is all rainbows and sunshine. they cannot help when a single issue arises. they refer you to their "vip line," which is a complete joke. vip line told us to go back in store. when I informed the att rep of what the vip line said they continued to argue and say that's not right. I then proceeded to tell her to call for herself & what do you know... they told her the exact same thing they told me. they are all clueless. I dealt with this issue for LITERALLY 5 DAYS, for at least 7 hours each day. to top if off the att rep that was there for the last two days I dealt with this, named yolanda I believe, was back talking and refused to help the person she was supposed to be training. she was too busy trying to scam other people so she could get the commission she clearly needed so badly so she could pay for the 15 pounds of makeup she wears everyday. we walked out saying we were going to att to see if they would help us and she whispered under her breath "good luck they're not going to help you there." she's lucky my husband didn't tell me she said that until after we left. guess what? att resolved it for us! DO NOT SIGN UP WITH ATT REPS AT BEST BUY OR TARGET. if you're going to purchase a phone at best buy do it through a best buy employee and do NOT let the att reps scan anything. they are not associated with att corporate they have their own scummy company they work for.