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Frequently Asked Questions About Best Buy Liberty

How do I check product availability at the Liberty Best Buy?
How do I check my order status?
My local Liberty Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Liberty stores’ holiday hours?

Recent Reviews

4.0
(2024 reviews)
sheri c
March 28, 2025
2 out of 5
I am completely discouraged with Best Buy's customer service. I ordered a product. It was to be ready for pick up 3/25/25. Short story, it was delayed in shipping. I never received a pick up email. So, I logged in and see it was received/ready to pick up. OK, I went today to pick up my item. It's larger than what I could wrangle into my vehicle. I parked in the pick up area. Contact the store and was told that I would have to come in. I asked if I could get assistance with bringing out the item, and was met with more questions. "You can't get it yourself" etc. I recently broke my foot, so yeah, I was just hoping for some assistance. Silence ensued and I made my way into the store. Item was brought out, placed on the counter and the cashier called "next". Kind of frustrating.
Response from Best Buy
March 28, 2025
Hello, Sheri, Thank you for reaching out regarding your store pickup concern. I can understand that coming to the store for a pickup and not being able to do it can be difficult. Certain times when items wouldn't be secured, may not fit, or there could be problems if the item were to be damaged due to improper movement in a vehicle we may not be able to help with loading it into your vehicle and recommend having it shipped or delivered to have it properly brought to your home. While I am not sure as to what item you are referring to you can certainly reach out to us to better inform us and see how we can support you. Please reach out for support on any of our Social Media Profiles below in a Direct or Private message with Review 64979967, full name, email, and phone number including all details on your order. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Thanks, ^Tommy
Trish D
March 27, 2025
2 out of 5
Customer service around the store is almost non-existent. No one was injured the computer area to help us, & the staff that we did see were more inclined to stand around & talk with each other than to ask if we needed help. There was a manager walking around that approached us to ask if we needed anything, but we didn't need help in the particular area we were in at that time. I had to ask the guy at the front door twice to get someone to help us with a phone accessories question. I live closer to the Barry Rd store, but thought the Liberty store would be better. I was wrong! Guess I'll stick to shopping on the website.
Response from Best Buy
March 27, 2025
Hi Trish, Thank you for your review. I understand how challenging it is is not to receive the help you need. We truly strive to provide a welcoming environment and create a positive customer experience with every interaction, and we appreciate your feedback as it helps us continue to improve. So that we can formally document your feedback, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64976621. Kind regards, ^Pre
Jean D
March 26, 2025
5 out of 5
Always helpful with my Apple products.
Donna F
March 20, 2025
5 out of 5
The staff was very helpful and welcoming. This is now my closest Best Buy. Two that were nearer to my home have been closed. I do not like the drive, but the service and results have been good from the Liberty store.

About Best Buy Liberty

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