Great customer service and knowledgeable service
The employee, Brian was well informed in his profession. He thoroughly explained everything and told me of other features to consider. I was impressed at his accuracy on different matters.
Was about to purchase a new 75" 4K QLED TV. By the time the sales person explained the limited return policy, if the TV was defective, and the cost and fees for an extended warranty, I decided to purchase the TV elsewhere.
Response from Best Buy
February 22, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to get all of the details possible before I make my actual purchase. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64840799".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Martha M
February 18, 2025
No stars. I have been waiting for a refund of cash paid on a returned item by mail since December 4, 2024. Numerous attempts to resolve: First told 6 to 8 weeks. Then told 48 hours. Then told 7-10 business days. 76 days the cash portion of my returned purchase has been refunded. No stars, one star is one too many!
Response from Best Buy
February 18, 2025
Hello, Martha.
I understand waiting on a refund is never ideal and we would be more than happy to look into this for you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64827736.
Best,
^Allison