It used to be that the Geek Squad gave good service. Now, not so much. This is the second time I’ve made an appointment to get a device serviced, only to be told when I show up that they don’t have time to do the repair, and I need to comeback in a few days. When I asked why they let me make the appointment if they couldn’t honor it, the girl at the counter gave one answer, but then changed the story to another, blaming a third party. It feels like lies and deceit abound here.
I came to Best Buy in Orem to exchange a couple things and Lindsay M. in the geek squad area was so friendly and knowledgeable. I appreciate her help and willingness to answer any questions. Always grateful for an employee that goes above and beyond to help. Thank you.
Gustavo L
October 23, 2025
I always go here for quick pick ups for tech projects or personal pcs. Bestbuy doesnt always have what I need, but when they do, I always purchase and always quick process. I love checking out their pre-owned, open box, or clearance sections - sometimes you get wild deals.