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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Orem
How do I check product availability at the Orem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Orem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Orem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Orem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3665 reviews)
Lavonne W
August 09, 2025
5 out of 5
It was excellent...Payne in computers was intelligent, helpful, patient, answered our questions, and Jaxon in Greek Squad was intelligent, helpful, he is really knowledgable, he took time to explain what they would do. Did things with order and was straight forward. Both were honest and friendly
Jeremy S
July 31, 2025
1 out of 5
Beware their return policy and price match policy. It's a very strict 15 days, no matter what (which is extremely short compared to other retailers that are at least 30-90 days). I purchased a laptop during Amazon Prime Days expecting them to offer great pricing, and 16 days later noticed it was $100 cheaper. Contacting them was very burdensome, and they let me know it's 15 days no matter what. I've been out of town for 9 of the 16 days, they don't care. Just about any other retailer would have a 30-90 day policy. I've always had Best Buy at the top of my list, but I'll be going elsewhere in the future.
Travis B
July 29, 2025
1 out of 5
Not a great place for electronics purchases,
14 day return policy, even if the product does not work. Amazon and every other place that sells electronic will give you your money back if the product does not work. I was like one day over the 14 days and product does not work as described. Stuck with a paper weight.
I think it’s ironic that they even have a “customer service“ counter - there’s no “service” it’s just some electronics bros turning customers away due to a short return policy. Buy from someone else, save yourself the hassle.
Response from Best Buy
July 30, 2025
Hello, Travis,
Thank you for taking the time to leave a review. I know it's frustrating when a product does not work after the return period ends. If you'd like to formally document your experience, please send a private message on social media. Please include Google Review 22293 in your message.
Here are the links to our socials: Facebook (https://bby.me/z51y4w), Twitter/X (https://bby.me/fecxp9), or Instagram (https://bby.me/r0xuc5)
Sincerely,
^Meghan
Alex C
July 27, 2025
1 out of 5
I bought a camera on Friday, but unfortunately, the customer service was not very good. A young woman helped me around twenty years old, with black hair and short in height. Sadly, she was not very courteous; she didn’t seem willing to assist in a friendly manner. I believe it would be helpful for the staff to receive better training in customer service.
Response from Best Buy
July 27, 2025
Hello, Alex,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Facebook (https://bby.me/zeh7xm), Instagram (https://bby.me/vc8syu), or X/Twitter (https://bby.me/o0u2hj) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 21210. We look forward to hearing from you.
Regards,
^Deysha