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Frequently Asked Questions About Best Buy Tustin

How do I check product availability at the Tustin Best Buy?
How do I check my order status?
My local Tustin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Tustin stores’ holiday hours?

Recent Reviews

4.1
(2896 reviews)
Chase D
May 07, 2026
1 out of 5
Purchased a $600 portable air conditioner and a few days out of their 14 day return policy it stopped working. Called the store to see if this could be resolved and they blew me off and said its not best buys problem now. Would not let me speak to a manager. Unbelievable custom service.
Response from Best Buy
May 07, 2026
Hello Chase, Thanks for taking the time to let us know about your air conditioner purchaser. We'd like to look into this for you and see what is possible. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #149786 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/H2gnAM) • Twitter/X (https://bby.me/lqAB39) • Instagram (https://bby.me/zgRG3Z)
Keith
May 04, 2026
1 out of 5
Yet another Best Buy that looks like it's turning into a Frys.
Response from Best Buy
May 04, 2026
Hello, Keith, Thank you for taking time out of your day to share your feedback. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/GrxXck), Twitter/X (https://bby.me/YMtcL6), or Instagram (https://bby.me/ZmVBxx). Please reference Google Review, #148645.
Cj A
May 02, 2026
1 out of 5
The worst Best Buy I have gone to! The employees are extremely rude. When I asked for help on an item I was looking to purchase the employee seemed annoyed that I even asked a question. She called another employee to help me and he also seemed annoyed and responded with such a rude manner. There was just a lack of basic customer service. I would not recommend shopping here.
Response from Best Buy
May 03, 2026
Hello, thank you for taking the time to leave us a review. Being able to ask questions about your electronics before making your purchase is important to the shopping experience. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #148288". Facebook (https://bby.me/XrdhqW) Twitter/X (https://bby.me/e7OnLj) Instagram (https://bby.me/vtp80N)
Sherwin R
April 28, 2026
1 out of 5
Full staff but no one will help you. No good customer service here.
Response from Best Buy
April 28, 2026
Hey there, Sherwin We understand your concerns surrounding not getting support. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/AzP1VY), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:146920"

About Best Buy Tustin

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