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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2364 reviews)
Milton C
February 26, 2025
4 out of 5
Great Greek squad for any electronic installations with on time service.
Tricia S
February 26, 2025
5 out of 5
They are really helpful
Kyndal W
February 21, 2025
5 out of 5
They had exactly what I wanted. Came in for a TV and left with a TV.
Kenneth B
February 21, 2025
1 out of 5
So, I just got notification on my email that I had ordered a iPad from Best Buy. I get these things all the time and they're typically a phishing attempt. I have been doing computer security for multiple decades, and so I check every one like this BUT THIS NOTIFICATION CAME FROM A BEST BUY EMAIL ADDRESS. I emailed the abuse email address for Best Buy immediately but no confirmation response. I called the number that Best Buy gave me on their website for abuse which is their general number and which does not provide anything but basic technical support in probably India, and I had to wait a considerable time on hold to even talk there. I'm starting with the review of the Surprise Arizona store because that's where the delivery seems to be originating from but I'm going to go on store by store with similar view reviews until I get a response from Best Buy, as well as posting this on X and Facebook. It is extremely concerning that it appears that someone has hacked Best Buy and is using it to make fraudulent orders of products. It is also extremely concerning that there is no fraud number to call.
Response from Best Buy
February 21, 2025
Hey there.
Thank you for your review, Kenneth. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 64838436.
Kindest Regards,
^Vanessa