Best Buy Surprise

I went here to go buy a watch for my wife the Samsung Galaxy 7 The sign for the price said that they were $72.99. I even asked the sales associate if that was the right price and he said yes when I went to go buy it. It rang up as $259.99 I asked him why price was different and they tried to blame it on Samsung saying they haven’t changed it yet. I consider that to be false advertisement.

The best experience I ever had at bestbuy Anothony and Michael in the geek squad were amazing. I will come back again for sure

I had a very disappointing experience with Best Buy involving a marketplace purchase through their app. While visiting a Best Buy store in Surprise, Arizona, I was purchasing a TV and needed to use reward certificates that were about to expire. A store associate directed me to place the order through the Best Buy app. At no point during that process was it clearly explained that the item was being sold by a third-party marketplace seller rather than directly by Best Buy. After delivery, I realized the TV was too large for my space. I carefully repackaged it and brought it to my local Best Buy store to return it, only to be told they could not accept the return because it was a “marketplace” item. This was the first time that distinction was ever made clear to me. I then contacted the seller, Beach Camera, who agreed to accept the return but required a $400 return shipping fee. I reached out to Best Buy customer support on two separate occasions and was initially told that, as a Best Buy member, I should not be responsible for return shipping. However, I was later told the opposite. Due to the conflicting information, I reluctantly agreed to pay the fee just to move forward. It has now been over three weeks, and the return is still not resolved. This situation reflects a lack of transparency around marketplace items and inconsistent customer support. When a customer is directed by a Best Buy employee to make a purchase through the app, there should be clear accountability. At this point, I am simply asking for this return to be completed promptly and for Best Buy to step in and resolve the unnecessary $400 charge.

Terrible phone customer service