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Best Buy Surprise
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2330 reviews)
Warren J
November 24, 2024
1 out of 5
Worst customer service and I don’t know who the hell made Bailey one of the managers here she has no clue what the hell she’s doing and she doesn’t know how to talk to customers you guys will keep losing long-term customers because of her behavior. Also, I will be going ahead and canceling my Best Buy plus account.
Ben B
November 20, 2024
5 out of 5
Admittedly i do most of my shopping on line but at times I really want to see or try it before I buy and when it comes to electronics, Best Buy is where it's at. The staff are helpful, knowledgeable and also know when to leave you alone. The surprise store is great.
Steve S
November 04, 2024
1 out of 5
Do not buy Samsung appliances from this store. Service is TERRIBLE.
Our samsung refrigerator stopped working after only 9 months. We had to throw away hundreds of dollars in food from the refrigerator and freezer.Scheduling service was a nightmare.
The store referred to their add on $$ protection plans as the reason. I spoke to Chase and the manager Ana,who lacks people skills, and only recites best buy corporate lingo with no customer service/care ability.
Response from Best Buy
November 04, 2024
Hi, Steve!
Having a refrigerator issue is never good, and I understand your concern regarding food spoilage and scheduling problems. I know it's important to receive the best service moving forward with this, and we'd like to follow up. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your private message with “This is in regards to my Google review 64386787” and share your full name, email, and phone number. You will be connected with a live agent within hours of operation.
Thank you,
^Allison
JD H
October 30, 2024
4 out of 5
Floor space keeps changing as they modifybtheir business plan. Found what i needed, but not all of the available accessories.