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Best Buy Colonial Heights
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Colonial Heights
How do I check product availability at the Colonial Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colonial Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colonial Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2335 reviews)
Daryl N
April 28, 2025
4 out of 5
Very good experience
Kymberly K
April 19, 2025
1 out of 5
I purchased a laptop last week for $1.000 for my business. I have a zoom business account and am on it weekly for meetings. I was having difficulty with the zoom download and wasn't sure what I needed to do...so, this afternoon I took it in to get help with an expert as to what I might have done or not to get it working smoothly. Here's the welcome I received after saying I just need help with my new laptop..."Sorry, you need an appointment"...hmmm..."go over to Customer Service"...I did. After letter her know what I needed, she said, "You need an appointment because SO MANY people come in needing help. " I look over at the "Geek Squad" desk and he's talking to 1 person. There are no others around the whole area to be seen. As she was checking the schedule I inquired if it was going to cost me just for this little help. She inquired if I had purchased the BEST BUY insurance thingy...you know, another $175 after I just spent $1000...Really???????? I didn't need my laptop taken apart or looked at just some guidance...for $175?????? Really???? I just shook my head and told her no thanks and I will NOT be coming back to Best Buy for anything...what a rip off...what horrible customer service...I WILL NOT be recommending this place either. I took my new $1000 Best Buy laptop over to Fruit Fixed (across the street), walked in, let them know my need for guidance and you know what? They were HAPPY to help me, figured out what I had missed loading, even offered a little guidance for my camera, and guess how much they charged me???? $0...yep, $0...Now THAT'S what I call true Customer Service where they actually CARE about people. Oh, and, I was only there for 10 mins...BEST BUY is a J.O.K.E. All they want is your $$$ vs loyalty
Response from Best Buy
April 19, 2025
Hello Kimberly,
Thank you for your feedback. I understand your concern regarding the need for a service appointment and the cost of our membership for free PC diagnostics. Due to the high demand for our repair services, scheduling appointments helps us manage our workflow and provide the best possible service to all customers. While a PC diagnostic itself might not cost $175, the membership offering diagnostics at a reduced cost does have an annual fee. We're glad to hear you found a solution for your PC.
So that we can formally document your feedback and assist with any additional questions or concerns you may have, please send a private message or DM on Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport that includes your full name, phone number, and email address. Be sure to mention your Google review 65058744.
Kind regards,
^Pre
Alunda
April 16, 2025
3 out of 5
My one issue with Best Buy is that many times when I visit I have to wait extended periods of time for assistance.
Response from Best Buy
April 16, 2025
Hello, Alunda,
Thank you for sharing your concerns with having to wait for support in store. We do offer many options like support through any of our Social Media Profiles below, chat on our website, our website full of information and products, and our National Call Center (888)237-8289. I can understand that waiting for help can be difficult. We certainly do our best to provide many options as we do our best to help people in store. Please Direct or Private message us on any of our profiles below with Review 65047061, your full name, email, phone number and any details on how we can best support you.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Grim R
April 11, 2025
5 out of 5
Staff was extremely helpful. Got me in. Got me out. Got all the things I needed. Hook me up with all the best cameras I needed for the house and brand new phones and I know I know I know I didn't need a new TV but hey look I just couldn't beat the deal. Thank you guys. You guys always know how to hook it up. Appreciate it