Best Buy Colonial Heights

I was standing around for 15 minutes waiting for someone to come wait on me and then I ended up tracking down a lady that spent about four minutes trying to figure out how to put a lock in the cage and when she was done, I asked her if she could help me and she said she’d go find somebody to help me buy a camcorder no one ever showed up. You have four guys standing around in the back that’s in a different department. They won’t help and there’s a guy in the TV section that doesn’t want to leave his TV section. Unbelievable service down here it blows. This is the worst service I ended up leaving the store and not being able to buy anything that’s crazy when you actually have money and you want to buy something and nobody will wait on you and unlock the compartment where your product is that you want to purchase

These people suck. You can't even call the store. Trying to make sure what I need is available so I don't drive an hour and a half each way and all I get is somebody from a main headquarters. What a stupid way to operate business

I drove 80 miles round way to pick up an open box laptop marketed as "good". The store put in a 45W scuffed up power supply that is 20W lower than the original 65W supply. The laptop kept showing warning message every time I powered it on. What is even worse was when I used Lenovo Vantage to check the laptop, it showed only 18 days warranty left. Basically they sold me a nearly one year old used laptop. Bestbuy customer service was of no help. I guess buying open box is a draw, but this store is not trustworthy.

I hadn’t shopped at one of these stores since a bad experience I had almost 10 years ago, but since I was looking for a specific item, I thought I’d give it a try again. Boy was I WRONG. A lighter skinned gentleman with curly hair asked what I needed help with and radioed to someone my attire so they knew what I looked like and where to find me. Cool no problem there. I waited about 5-10 minutes past that just to have the same gentleman, and other employees walk past me as I waited on them. It wasn’t until I was WALKING OUT that someone asked if I needed help beyond the time the guy radioed for someone. Now I have worked a variety of jobs and understand being busy. But this review is specifically because the white gentleman with the baseball cap who asked me if I needed help as I was WALKING OUT OF THE STORE, walked past me prior to that and then stayed at the front of the store standing behind a black woman and just talking to her—what seemed like a non-work related conversation. He only seemed interested in helping me after I was already on the way out, and when I said “I’m good bro” he again asked “well what did you need help with?” And I told him not to worry about it the same way he didn’t when he walked past. I should have trusted my instinct about not going back to this chain of stores since the last time was very similar to this interaction. But, I thought time could’ve changed things. I was wrong and I’m okay with that. Just be aware if you go, you probably won’t get help from workers in the store because they’ll be walking around (seemingly avoiding you) and finding other things to do but stop and show you where something is. I won’t be back to see if anything changes again in the coming years. *** physical description of employees only used due to lack of name tags***