Frequently Asked Questions About Best Buy Colonial Heights
How do I check product availability at the Colonial Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colonial Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colonial Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colonial Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2415 reviews)
Casey H
December 26, 2025
5 out of 5
Good people
George P
December 19, 2025
1 out of 5
I came in yesterday to do a return a was returned to the account. I asked the employee Kass beforehand to make sure it was the correct account and she preceded to return into to the the wrong account. The manager of duty Eugene was very unhelpful and rude I’m current in the of customer service. I’ll never return to the conical heights location
Response from Best Buy
December 19, 2025
Good Evening, George,
We certainly understand how you are feeling after not getting the support you needed when you were in the store. We would love to learn more about what happened here, as we work to help you. Please feel free to send us a private message on social media, so our team can better assist you.
- Facebook (https://bby.me/uryc4z)
- Twitter/X (https://bby.me/cfaysz)
- Instagram (https://bby.me/xnjek5)
Samantha
December 04, 2025
5 out of 5
They didn't have what I needed but the staff was great and quick with assisting me and I ended up leaving with something else I needed thanks to them
Daniel
November 28, 2025
5 out of 5
Awesome staff! Always so helpful. Haven't been in a Best Buy in forever amd the service is still amazing!