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Best Buy Springfield
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1560 reviews)
Brian K
April 06, 2025
5 out of 5
We always receive good customer service at this location. Yesterday we needed to buy a dehumidifier and git great service from every employee we came in contact with. Brandon, at least I think that was his name, spent a lot of time with us answering all sorts of questions and was really friendly and personable. Great staff!
Holly M
March 22, 2025
5 out of 5
Customer service was very helpful during my recent visit.
Tony N
March 09, 2025
1 out of 5
I haven't been to Best Buy in some time now. I needed a cable for my sons pc. They didn't have it. I got it at Walmart down the road. Why? Not only did they not have much in pc cables and accessories, they didn't have much of anything pc related. As if this town doesn't have pc players. I promise you it does.
Response from Best Buy
March 09, 2025
Hello, Tony.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64907955. We look forward to working with you.
Best,
^Allison
elton c
March 01, 2025
3 out of 5
Decent variety products, sometimes attitude at check out
Response from Best Buy
March 01, 2025
Hello, Elton,
Thank you for leaving a review. Having a negative interaction can certainly alter a shopping experience. If you need any assistance or want to formally document your experience, please send a private message along with your name, phone number, and email. Please mention Google Review 64878263 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan