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Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Trade-In
Hearing Solutions Center
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Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1620 reviews)
Shanda L
July 13, 2026
5 out of 5
I was nervous to come into this location because I had to make a marketplace return on a very expensive item and I wanted to make sure I got someone who cared and didn’t just process my return for the next person. Not only did I get someone who cared, but he was passionate about what he does very knowledgeable and was looking out for my best interest. He was patient and friendly. He took care of my return and everything I needed Plus, he got me in replacement phone and savings off of my cell bill. I couldn’t have been more happy with the team on this Sunday afternoon
Melissa M
June 29, 2026
3 out of 5
Went for audio speaker wire and didn't have in stock.
Response from Best Buy
June 29, 2026
Hello Melissa,
Thanks for your review. Being able to find what you are looking for is so important. We'd be happy to assist here. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/4BwLOZ)
- Twitter/X (https://bby.me/2F68Xf)
- Instagram (https://bby.me/jRrJtd)
When reaching out, please reference your Google Review 179975.
Kevin P
June 23, 2026
5 out of 5
After having a horrible experience at the Beavercreek store, I went to the Springfield store. My cell phone broke and I explained everything to the two managers at the Geek Squad counter, Tess and David. They were both so helpful and understanding. They retrieved my information, got me a new phone and transferred all of the apps and information from the old phone to the new one. They went above and beyond with their exceptional customer service skills. I hope that they will be recognized for their superb and exceptional customer service skills. It was a wonderful experience working with them. I will never step foot in the Beavercreek store again. The Springfield store will have all of my business from now on.
Edward C
June 04, 2026
1 out of 5
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