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Best Buy Elizabethtown
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Elizabethtown
How do I check product availability at the Elizabethtown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Elizabethtown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Elizabethtown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Elizabethtown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2191 reviews)
Dani W
November 25, 2024
1 out of 5
BEST/BUY GEEK SQUAD they deserve -10000000 stars.
Made an 11:40 appointment. Had to wait for almost 15 mins past appointment because there was only one person working. Understandable.
However, when I did finally get checked in, I was turned away because the repair tech had called in. I was then told the soonest I could reschedule was the next afternoon or the day after that. To me that is unacceptable as I was turned away due to their issues, not something I did. Very disappointing customer service and poor management of the Geek Squad department within Best Buy. Would not recommend this location.
Edited:
I made a new appointment at a different store later this evening at 6:40 - was called at 4:30 to tell me that the technician would not be there for my repair and THEY ALSO TURNED ME AWAY.
Customer support does nothing about it and just repeats the same phrases to you and will not send you to the correct place. I was transferred from wrong department to wrong department. I was given 4 different phone numbers,
(888.237.8289, 800.433.5778 x2, 855.776.0701) NONE of them would help. NONE of them get you to Geek Squad they all circle back to Best Buy.
This entire operation is a complete joke, they are useless, unhelpful and a waste of your time. DO NOT go to Geek Squad if you can help it. I unfortunately was under warranty and I have no option. This is the worst experience I have had with customer service, or the ENTIRE LACK THERE OF.
Response from Best Buy
November 25, 2024
Hi Dani,
Thanks for sharing this review with us here. I'm concerned to hear about this experience that you had in our store, and can understand your frustration regarding your appointment not going as planned due to these staffing issues. We'd be happy to discuss this further with you to ensure this is documented and addressed, as well as provide any further assistance that you need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64474771 so we can assist.
Thanks,
^Caleb
zero b
November 25, 2024
5 out of 5
Excellent food
Jeff C
November 12, 2024
5 out of 5
Walked in to buy a tv, but I needed a certain stand width due to the width of my tv table. Zaid was very helpful, knowledgeable and not pushy. In and out in under 15 minutes, got the tv I wanted, and it’s being delivered for free in two days. Thank you!
TR33BARK41
November 07, 2024
3 out of 5
Great selection of tech products. Was very few other customers while I was there but not many employees on the floor to help, watched a elderly couple do a full lap before I decided to try and help them myself.
Response from Best Buy
November 07, 2024
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64397213" and share your full name, email, and phone number.
Thanks,
^Vanessa