Went into the store today to purchase a Nintendo Switch 2 for my daughter. I asked the gentleman at the counter about the warranty and he said "If you need to come back when you make more money you can." Mind you I was buying a $450 device for a 12 year old and just wanted information about the warranty. This is totally unacceptable customer service!
Response from Best Buy
May 08, 2026
Hey, Jessica!
Thank you for taking the time to reach out on Google with a review. We fully understand the importance of receiving friendly and professional support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #150133 in your message. You can find us here:
Facebook (https://bby.me/6BOnDh), Twitter/X (https://bby.me/hxfL0x),
Instagram (https://bby.me/CaAdkR).
HATE AI answering calls. And taking so long to reach a human. AI hung up on me the first time.
Went in for a switch 2 and was not disappointed by the store.
Great service...
Clean store...
Friendly people.
I will never use Geek Squad to have a screen replaced again they said will have to order the part, should be a couple days. Ten days gone by so I call and get a virtual assistant.
She told me they are working on my devise, than they have ordered a battery, it is not the battery it’s not battery! This BSU