Best Buy Jordan Creek

Clean Store, Helpful and Knowledgeable Staff.

Drove 40 miles each direction on the advice of a best buy customer service agent online. Was told that my product needed inspect by a member of GeekSquad in person and on site. Arrived and was told they no longer do anything at the store and it is all handled by a 3rd party. Would take 2-4 weeks to send it out and get a diagnosis. At which point I would then get to learn how much it would cost to fix. Didn't matter that I knew what was wrong, they couldn't give a quote. Refused to even guess but said it would be more than $100 at least so I could go from there. Asked if they had a more practicle solution for the issue, considering a joystick on my Asus ROG Ally just needed replaced. Nope, wouldn't even entertain it. Asked if a manager might have a better solution. Was told nope, they wouldn't even call one over to discuss it. I also want to note that not only did the "agent" never even look at the ROG Ally, they didn't even open the box. No interest in diagnosing the problem. You must no longer need any qualifications to work behind that counter. No wonder Best Buy is going out of business. I'll just fix it myself at this point and be sure not to buy products from them moving forward, because honestly, they're customer service is a joke. I'll add that I used to work there 20 years ago and they are so far from where they once were, which was already pretty low, that it is hilariously pathetic.

I had an issue when ordering a Graphics Card that started with online Best Buy and left me pretty frustrated overall. I was honestly close to giving up on Best Buy entirely as I don't do well with companies having bad service. Ask the poor Amazon customer service people I've talked too... haha! The manager at the Jordan Creek location made me still enjoy shopping with them and want to continue going there for all my needs. He was super friendly, easy to work with, actually listened, and went out of his way to help fix a situation that wasn’t his fault. He made things right and handled everything in a way that felt genuinely fair and respectful. This store and its management are the main reason I continue to shop at Best Buy and why I’ve stopped buying tech from Amazon. If you want to deal with real people who actually care and want to help, I can’t recommend this location enough. This is a great example of how customer service should be done.

Craig helped us with my first TV purchase in 15 years and it was a delight! Whatever you guys are paying him needs to be doubled! Friendliest customer service on staff!