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Frequently Asked Questions About Best Buy Soquel
How do I check product availability at the Soquel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Soquel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Soquel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Soquel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1824 reviews)
Rich F
February 15, 2026
5 out of 5
Surf was up so I went looking for a modem so I could surf the net, waves were a bit wavy, water was chili but I hadn't had lunch
jeremy f
February 04, 2026
5 out of 5
My boy CJ does a great job ,always clean tapers,deadly with a straight razor highly recommend.
Lauren F
January 12, 2026
5 out of 5
Too bad others had a poor experience here but I had an EXCELLENT experience with store supervisor, Natalie. She was very helpful, professional, patient, and provided me top tier excellent customer service. Quick to solve a problem for me that I couldn't have gotten resolved otherwise. She quietly listened to the issue and proceeded quickly to the solution with expertise and knowledge. You could tell that her experience, maturity, and skillset were some of the reasons why she is a store supervisor. I hope all best buys can have supervisors with her. I'm glad she was working that night I went in because if not, I would have continued with my dead-end problem. Thanks again!
Tool M
January 07, 2026
5 out of 5
Staff is very helpful and eager to assist. The store is clean. Parking is plentiful.