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Services Offered
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Frequently Asked Questions About Best Buy Soquel
How do I check product availability at the Soquel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Soquel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Soquel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Soquel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1807 reviews)
Thomas G
September 06, 2025
5 out of 5
Caezar Chris and William are absolute customer service legends. 🐐
Fangyu X
September 01, 2025
1 out of 5
I bought a device that was listed in "good" condition but was missing its stand and many other accessories. Came back to the store and the store agreed to adjust the price to "fair" condition, but the staff accidentally processed a return instead of a price adjustment. Then it is a two hour long wait to reverse the return, and then I was told they couldn't lower the price.
This ordeal not only cost me two hours of my time but also voided a ~$200 cashback offer because of the return.
The store manager promised to mail me a gift card to compensate for the trouble, but it never arrived. I will not be shopping there again.
Response from Best Buy
September 02, 2025
Hey there, Fangyu,
I know the importance of having your purchase accurately priced, and I can understand your concerns surrounding your experience. Thank you for reaching out and providing us with your feedback and concerns surrounding your recent visit with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/ch910j), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #38248" and share your full name, email, and phone number.
All the best,
^Jacob
Pusha T
August 30, 2025
5 out of 5
Great deals. Chill staff.
Daniel P
August 26, 2025
5 out of 5
Lugares para encontrar lo q buscas en electrónica es el mejor